Maria Y. Pelayo
Account Executive
Hemet,CA
Summary
Highly-motivated employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Account Executive
DISH
Los Angeles, CA
05.2020 - Current
- Advised customers on best practices regarding product usage or maintenance procedures.
- Assisted in developing promotional materials such as flyers, catalogs, videos.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Attended various networking events to identify sales opportunities and build relationships.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
- Identified customer needs by asking questions and advising on best solutions.
- Reset store displays for special events and seasonal merchandise changes.
Account Executive
Boost Mobile
Los Angeles, CA
04.2015 - 05.2020
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Generated weekly reports on sales performance against targets for upper management review.
- Attended networking events to build relationships with potential customers.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Actively monitored competitor activities within assigned region and territory.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
Lead Sales Consultant
Sprint
Los Angeles
04.2006 - 04.2015
- Provided leadership guidance to junior sales consultants.
- Demonstrated extensive knowledge of products and services to customers, resulting in increased sales.
- Conducted training sessions for new sales consultants on product features and benefits.
- Managed daily operations of the sales department including budgeting, forecasting, staffing decisions.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
Retail Sales Representative
Nextel Retail
Montebello, CA
07.2002 - 05.2006
- Greeted customers, identified their needs and provided product information.
- Provided customer service by answering product related questions in a timely manner.
- Assisted with training new employees on retail processes and procedures.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the sales floor, fitting rooms and check-out areas.
- Upsold additional products when appropriate to increase store revenue.
- Performed opening and closing duties such as counting money in register drawer or restocking supplies.
- Demonstrated knowledge of promotions, discounts and loyalty programs.
Education
Bachelor of Science -
The Art Institute of California
12.2007
Skills
- Fluent in English & Spanish
- Progress Reporting
- Territory Management
- Strong Presentation Skills
- Sales Quota Achievement
References
Available upon request.
Timeline
Account Executive
DISH
05.2020 - Current
Account Executive
Boost Mobile
04.2015 - 05.2020
Lead Sales Consultant
Sprint
04.2006 - 04.2015
Retail Sales Representative
Nextel Retail
07.2002 - 05.2006
Bachelor of Science -
The Art Institute of California
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