MARIA Y. PEREZ
Allentown,PA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
Work History
Team Leader
HAT
04.2018 - Current
- Monitored 20 team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Educated staff on organizational mission and goals to help employees achieve success
- Promoted high standards through personal example to help each member understand expected behaviors' and standards
Team Leader
Consolidated Container Company LLC
03.2013 - 04.2018
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Worked closely with OVER 50 high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Built strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Helped meet changing demands by recommending improvements to business systems or procedures
- Evaluated staff performance and provided coaching to address inefficiencies
- Created and managed project plans, timelines and budgets
- Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
Education
High School Diploma -
DON PEPE ALVAREZ
DOMINICAN REPUBLIC01.1995
Skills
- Warehousing Functions
- Documentation
- Business Development Understanding
- Customer Account Management
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
HAT
04.2018 - Current
Team Leader
Consolidated Container Company LLC
03.2013 - 04.2018
High School Diploma -
DON PEPE ALVAREZ
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