Maria Yadira Sanchez

Work History

SEIU Education & Support Fund

04.2024 - Current

Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.

Cultiva La Salud

03.2023 - 04.2024

Collaborated with area managers to evaluate needs and optimize operational plans.
Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Boosted productivity by establishing effective communication channels between departments.
Streamlined operations by implementing efficient processes and procedures.
Improved employee performance by implementing training programs and conducting regular performance reviews.

Centro La Familia Advocacy Services

01.2021 - 03.2023

Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.

Consulate of Mexico, Fresno

09.2013 - 12.2020

Improved overall customer satisfaction levels by delivering prompt resolutions to inquiries regarding consular services from both American citizens and foreign nationals.
Monitored visa and passport application processes.
Maintained detailed records of all consular cases, ensuring data integrity for future reference or reporting purposes.
Assisted travelers in applying for new or emergency passports.
Managed high-volume caseloads with attention to detail, ensuring accurate review and processing of visa applications within tight deadlines.
Assisted families in navigating the repatriation process for deceased loved ones, demonstrating compassion and professionalism throughout a difficult time.

Sullivan Learnings Systems, Inc.

04.2008 - 06.2013

Enhanced tutoring program effectiveness by implementing comprehensive assessments and personalized learning plans.
Collaborated with faculty to develop after-school tutoring program for struggling students.
Allocated resources strategically to accommodate increased demand for tutoring services during peak periods.
Improved tutor retention rates by providing ongoing professional development opportunities and recognizing outstanding contributions.
Managed scheduling for tutoring sessions, optimizing tutor availability and accommodating diverse student needs.
Organized workshops for tutors to share best practices and improve overall service quality.
Established a system for tracking student progress, enabling data-driven adjustments to tutoring strategies.