Maria Yasmin Escobar
Las Vegas,NV
Summary
Banking professional with experience at BMO Bank, excelling in customer service and problem-solving. Proven ability to enhance client satisfaction through tailored banking solutions and effective complaint resolution. Skilled in account management and teamwork, consistently achieving sales targets while maintaining compliance and operational excellence.
Overview
9
9
years of professional experience
Work History
Associate Banker
BMO Bank
09.2021 - Current
- Managed client relationships, providing tailored banking solutions to enhance customer satisfaction.
- Processed transactions efficiently, ensuring compliance with regulatory standards and internal policies.
- Assisted clients in navigating digital banking platforms, improving user experience and accessibility.
- Trained junior staff on operational procedures, fostering a collaborative team environment and knowledge sharing.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Opened, closed, and updated accounts for customers.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with account opening procedures, guiding them through product selection based on individual needs.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Responded to customer inquiries regarding new accounts and account services.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Attended to customer needs, responding to questions, complaints and escalations.
Cashier
Los Tacos
11.2016 - Current
- Process customer transactions efficiently using point-of-sale systems.
- Maintain clean and organized checkout area to enhance customer experience.
- Assist customers with product inquiries and provide accurate information.
- Adapt quickly to changing priorities in a fast-paced environment.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints in professional and timely manner.
Education
High School Diploma -
Clark High School
Las Vegas, NV05.2018
Skills
- Teller support
- Account closings
- Customer service
- Teamwork and collaboration
- Problem-solving
- Honest and dependable
- Active listening
- Customer complaint resolution
- Salesforce
- Products recommendations
- Dual control vaults
- Money handling
- Check cashing & withdrawals
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate Banker
BMO Bank
09.2021 - Current
Cashier
Los Tacos
11.2016 - Current
High School Diploma -
Clark High School