Maribel Andrade

Conroe,TX

Summary

Office Manager with 25+ years of experience supporting office operations, administrative functions, and customer service environments. Proven ability to manage workflow, vendor relationships, invoicing, and team support for a 15-person office. Recognized for stepping into expanded roles, including accounting support, staff training, IT assistance, and company event coordination. Highly organized, dependable, and skilled at managing multiple priorities in fast-paced environments.

Overview

years of professional experience

Work History

Office Manager / Administrative Assistant

Mark W. Todd Architects

The Woodlands, TX

05.2022 - Current

Oversee daily operations for ~15 employees, ensuring efficiency and organization
Manage communication between clients, vendors, and staff
Coordinate scheduling, meetings, and workflow
Handle vendor relations, office supply ordering, and inventory
Assist with invoicing; maintained accounting continuity during staffing gaps
Troubleshoot basic IT issues and support staff
Train and onboard new employees
Plan and coordinate company events from start to finish
Improved organization by restructuring storage areas for better efficiency
Maintain accurate records and documentation
Organize and maintain filing systems for project documentation and client records.
Coordinate with vendors on service contracts to ensure timely project execution.
Assist in preparing presentations and materials for client meetings and proposals.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

Administrative Assistant / Customer Service Representative

American Financial & Automotive Services, Inc.

11.2014 - 07.2021

Managed high-volume calls and customer service inquiries
Processed contracts (GAP, VSC, maintenance) with accuracy
Supported multiple departments including payments
Maintained reports, spreadsheets, and records
Trained new employees and supported daily operations
Organized and prioritized documents, ensuring efficient access to critical information.
Streamlined communication processes, enhancing response times between departments and clients significantly.
Improved filing systems, resulting in quicker retrieval of project documentation and client records.
Utilized scheduling software to efficiently manage calendars for multiple team members.
Delivered exceptional customer service through effective handling of inquiries via phone and email.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Managed filing system, entered data and completed other clerical tasks.
Assisted coworkers and staff members with special tasks on daily basis.
Resolved customer issues through effective communication and problem-solving techniques.
Processed service requests and documented interactions within the call center system.
Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.

Education

High School Diploma -

GED -

Lone Star College

Montgomery, TX

04-2022

Skills

Office Operations Management
Administrative Coordination
Invoicing & Accounting Support
Customer Service
Staff Training
Scheduling & Workflow Coordination
Microsoft Office
Basic IT Support
Problem Solving
Time Management

Bilingual (Fluent in English/Spanish)
Leadership
Organization
Reliability
Attention to Detail
Accountability
Professionalism
Team Support
Inventory control

Languages

Bilingual: English & Spanish

Timeline