Maribel Cuevas
Kissimmee,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Global Resort Options
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Uber Lyft Driver
Driver
03.2015 - 02.2020
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Fertility Home Care
Customer Service Represenative
01.2009 - 02.2015
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
Education
Certification - Medical Insurance Billing
Florida Technical College
Orlando, FL02.2023
Skills
- Telephone Skills
- Written and Oral Communications
- Detailed Evaluations
- Call Center Operations
- Business Development Understanding
- Microsoft PowerPoint
- Microsoft Excel
Certification
- Commercial Telephone Salesperson Registration Certificate Training Registration No: TP108661
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Global Resort Options
11.2021 - Current
Uber Lyft Driver
Driver
03.2015 - 02.2020
Fertility Home Care
Customer Service Represenative
01.2009 - 02.2015
Certification - Medical Insurance Billing
Florida Technical College
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