Summary
Overview
Work History
Education
Skills
Certification
Leadership Experience
Timeline
Generic

Laura Colon

Charlotte,NC

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Lead Revenue Services

Duke Energy
01.2022 - Current
  • Coordinated, monitored, and maintained workload and schedules for the Payments Team consisting of 12 employees.
  • Assisted Supervisor with the monthly team meetings by creating presentations and facilitating discussions regarding team performance.
  • Served as a role model and motivates the team toward success in achieving team goals and targets.
  • Provided assistance to individuals with questions and/or concerns within Payments as well as those outside of the department.
  • Maintained focus on continuous process improvement and productivity by demonstrating a positive attitude and professionalism in dealing with all Duke Energy customers and departments to promote strong working relationships and support change.
  • Participated in cross-functional team meetings to provide feedback on any concerns or changes that could impact the Payments team.
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
  • Provided expert guidance to employees on resolving critical customer issues by sharing knowledge and expertise across the team.
  • Enhanced communication between departments by fostering collaboration and teamwork among internal and external customers.
  • Enhanced team performance by providing ongoing training, support, and guidance on best practices in day-to-day tasks.
  • Promoted a positive work environment by fostering teamwork and open communication.

Revenue Services Specialist II

Duke Energy
10.2017 - 03.2022
  • Ensured all assigned tasks were completed timely and within regulatory compliance.
  • Identified process bottlenecks and recommended strategic solutions to leadership.
  • Enhanced employee performance by developing and facilitating comprehensive cross-training initiatives.
  • Led various projects within CCR that enhanced payment processing and increased the team's commitment to excellence.
  • Analyzed productivity by utilizing tools such as Microsoft Exel, Outlook and Teams resulting in improved time management and task prioritization.

Oasis Program Coordinator

Piedmont Natural Gas
09.2014 - 10.2017
  • Provided adjustment memorandum documentation to the accounting department to ensure project totals were accurate
  • Reconciled individual expenses charged to the approved charge project number
  • Managed expense report and analyzed for trends and inconsistencies
  • Facilitated on-boarding of new team members and contractors by ensuring all the required forms were completed and appropriate parties were contacted
  • Maintained OASIS SharePoint site with up-to-date information in regard to project schedules, meetings, and pertinent information to share with Duke Energy Stakeholders
  • Worked closely with Field Customer Service and Operations & Maintenance team to coordinate the different aspects of deployment and training.

Education

Associate of Arts Business Administration -

Strayer University
Charlotte, NC
03.2016

Skills

  • Proficient with Outlook/Microsoft Office/Power Bi
  • Effective communication
  • Process Improvement
  • Critical thinking
  • Coaching and mentoring
  • Schedule Management
  • Employee engagement
  • Change management
  • Performance Monitoring
  • Task prioritization
  • Data analysis

Certification

Yellow Belt Certification, Piedmont Natural Gas, Charlotte, NC, 2014-08-01

Leadership Experience

President - Toastmaster, Piedmont Natural Gas, Charlotte, NC, 2016-07-01, 2017-06-01

Timeline

Team Lead Revenue Services

Duke Energy
01.2022 - Current

Revenue Services Specialist II

Duke Energy
10.2017 - 03.2022

Oasis Program Coordinator

Piedmont Natural Gas
09.2014 - 10.2017

Associate of Arts Business Administration -

Strayer University

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Laura Colon