Summary
Work History
Overview
Education
Skills
Languages
Timeline
Generic

Maribel Encizo Gutierrez

Rosamond,CA

Summary

Dynamic and results-driven professional with extensive experience at Holiday Inn Express Hotel, excelling in housekeeping and customer service. Proven ability to enhance guest satisfaction through meticulous cleaning and effective teamwork. Skilled in health and safety compliance, with a strong focus on maintaining high standards and optimizing operational efficiency.

Work History

Housekeeper

Holiday Inn Express Hotel
Lebec, CA
08.2014 - 06.2025
  • Conducted thorough cleaning and sanitation of guest rooms and shared facilities to maintain a welcoming environment.
  • Streamlined laundry processes to maintain a consistent supply of clean linens for operational efficiency.
  • Managed inventory replenishment of supplies and amenities, enhancing overall guest experience.
  • Collaborated with colleagues to uphold hotel standards, focusing on consistent service quality.
  • Provided timely and professional responses to guest inquiries concerning housekeeping services, ensuring satisfaction and clarity.
  • Instructed new team members on established cleaning protocols and hotel regulations to maintain high standards of service.
  • Implemented cleaning protocols by disinfecting and mopping bathrooms, maintaining a sanitary environment for

Team Leader Manager

Walmart
Bakersfield, CA
05.2021 - 10.2023
  • Oversaw team initiatives focused on reaching operational benchmarks and elevating store performance metrics.
  • Analyzed and improved inventory management workflows to effectively decrease stock discrepancies.
  • Trained team members on effective customer service strategies, resulting in improved engagement metrics.
  • Facilitated training sessions for new hires, focusing on improving onboarding effectiveness and integration into the team.
  • Conducted detailed analysis of sales trends to inform and refine merchandising approaches.
  • Implemented strategies to foster collaboration, resulting in enhanced communication and elevated team morale.
  • Analyzed performance metrics and developed targeted action plans to effectively close gaps and support continuous improvement efforts.
  • Investigated and resolved customer service inquiries, ensuring swift solutions that bolstered customer satisfaction and minimized executive office escalations.
  • Facilitated increased team productivity by introducing effective workflow strategies and clarifying performance expectations.
  • Directed employee relations efforts by providing comprehensive communication coaching and training to foster a collaborative work environment.
  • Facilitated collaboration with senior management on strategic planning efforts to ensure departmental objectives are in harmony with the overall company vision.
  • Implemented strategies to establish a culture of accountability, leading to increased individual ownership in meeting organizational goals.
  • Demonstrated poise and rationality under pressure to assess challenges and implement strategic solutions.
  • Implemented a task delegation strategy that encouraged employee ownership, leading to increased job satisfaction.
  • Implemented effective resource management strategies and established clear team objectives to consistently meet or exceed
  • Evaluated and improved performance standards and behaviors to drive maximum productivity outcomes

Overview

11
11
years of professional experience

Education

72 Hours Construction - Construction

West Kern Adult School
Taft, CA
02.2026

Stick , Tig , MiG Welding - Welding

Metal Elite Works
Bakersfield, CA
05.2024

High School Diploma -

Frazier Mountain High School
Frazier Park, CA
06.2014

Skills

Teamwork

Housekeeping

Customer service

Cleaning bathrooms

Health and safety compliance

Quality control

Schedule management

Operations management

Product management

Employee training

Task delegation

Strategic planning

Languages

English
Native or Bilingual

Timeline

Team Leader Manager

Walmart
05.2021 - 10.2023

Housekeeper

Holiday Inn Express Hotel
08.2014 - 06.2025

72 Hours Construction - Construction

West Kern Adult School

Stick , Tig , MiG Welding - Welding

Metal Elite Works

High School Diploma -

Frazier Mountain High School

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Maribel Encizo Gutierrez