Maribel Flores
Houston,TX
Summary
Driven worker with 4 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
6
6
years of professional experience
Work History
Auto Insurance Agent
Galaxy Insurance
08.2024 - 01.2025
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Cashier
Kroger
07.2023 - 10.2024
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Responded promptly to requests for assistance, spills and customer inquiries.
Medical Assistant
United Health Partnership
09.2021 - 04.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Retail Cashier
Ross Stores, Inc.
09.2021 - 10.2021
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated POS terminals and cash drawer balancing.
Library Assistant
Houston Public Library Foundation
09.2018 - 04.2019
- Answered patron questions in-person or by phone regarding library services and resources.
- Answered questions from patrons and helped to find desired materials.
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Set up computer and digital device access, providing assistance with use and operation.
- Monitored library environments to maintain safe, hazard-free settings.
Education
Associate of Arts - AA - Medical/Clinical Assistant
Florida Career College
Houston, TX12.2022
Skills
- Nonprofit Organizations
- Goal oriented
- Policy analysis
- Customer service
- Product knowledge
- Insurance sales
- Asset protection expertise
Languages
Spanish
Professional Working
Timeline
Auto Insurance Agent
Galaxy Insurance
08.2024 - 01.2025
Cashier
Kroger
07.2023 - 10.2024
Medical Assistant
United Health Partnership
09.2021 - 04.2023
Retail Cashier
Ross Stores, Inc.
09.2021 - 10.2021
Library Assistant
Houston Public Library Foundation
09.2018 - 04.2019
Associate of Arts - AA - Medical/Clinical Assistant
Florida Career College
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