Maribel Garcia
Lincolnton,North Carolina
Summary
Bilingual in English and Spanish with 6 years of experience in pediatric dentistry. Recognized for outstanding communication skills and delivering excellent customer service. Proactive and fast learner, consistently pursuing opportunities to expand expertise.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Growing Smiles Pediatric Dental Clinic
Hickory, NC
05.2023 - Current
- Greeted patients at front and engaged in pleasant conversations while managing check-in and check-out process.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained confidentiality of sensitive patient data in compliance with privacy standards.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved patient issues quickly and notified supervisor immediately when problems escalated.
- Corrected billing errors swiftly, strengthening organizational reliability.
- Processed claims with accuracy and efficiency.
- Addressed and amended rejected claims.
- Conducted thorough verification of insurance details.
Patient Service Supervisor
NC Dental Network
Lincolnton, North Carolina
10.2018 - 05.2025
- Supervise the functionality of the front desk.
- Assisted colleagues in resolving disputes.
- Conducted daily deposits and prepared end-of-month reports.
- Handled insurance verification and addressed outstanding claims.
- Collaborated with doctor and lead dental assistant.
- Coordinated marketing initiatives and community events.
Receptionist/Recruiter
Bradley Personnel
Charlotte, North Carolina
10.2017 - 10.2018
- Greeted candidates at front desk.
- Input personal data into TempWorks.
- Assessed candidate resumes.
- Conducted interviews with potential candidates.
- Performed comprehensive background screenings.
- Conducted drug screenings.
- Conducted phone interviews.
- Facilitated communication between clients and candidates to maintain professional relationships.
Education
Core Nursing Programs
Lenoir-Rhyne University
Hickory, North CarolinaHigh School Diploma - undefined
Lincolnton High School
Lincolnton, North CarolinaSkills
- Leadership
- Medical Terminology
- Problem Solving / Strategic Thinking
- Bilingual (English / Spanish)
- Customer Service / Interpersonal Skills
- Microsoft Office (Word / Excel / PowerPoint / Outlook)
- Cardiopulmonary Resuscitation / First Aid / HOSA / HIPPA
- Open Dental / CareStack / Dentrix
Timeline
Front Desk Receptionist
Growing Smiles Pediatric Dental Clinic
05.2023 - Current
Patient Service Supervisor
NC Dental Network
10.2018 - 05.2025
Receptionist/Recruiter
Bradley Personnel
10.2017 - 10.2018
Core Nursing Programs
Lenoir-Rhyne University
High School Diploma - undefined
Lincolnton High School