Results-driven Registered Nurse and healthcare operations leader with progressive experience managing multi-site primary care operations, pediatric services, urgent care, and community-based healthcare programs. Experienced in leading multidisciplinary teams, optimizing staffing and workflows, driving quality improvement, managing regulatory compliance and audits, and partnering with executive leadership to achieve organizational goals. Proven success in launching and supporting school-based and mobile healthcare services through strategic partnerships with school districts and community organizations. Recognized for strong operational leadership, staff development, problem-solving, and the ability to lead complex initiatives in fast-paced healthcare environments. Currently pursuing an MSN in Nursing Leadership and Management.
Work History
RN Clinic Manager
1 Year 1 Month
SAC Health | 07.2025 - Current
Provide strategic and operational leadership for multiple outpatient Family Medicine primary care clinics and a mobile health unit, overseeing daily clinical operations, staffing, patient flow, quality, safety, and regulatory compliance across multiple sites.
Directly supervise and support multidisciplinary clinical teams, including RNs, LVNs, MAs, and other clinical and administrative staff; oversee staffing, performance management, coaching, development, and accountability.
Manage workforce allocation across multiple locations, coordinating coverage for call-offs, vacations, leaves of absence, vacancies, and changing patient volumes while optimizing staff utilization and clinic operations.
Partner with DON, CNO, medical leadership, HR, People Success, Scheduling, Supply Chain, IT, and other departments to resolve operational challenges and implement organizational initiatives.
Lead and support quality improvement initiatives, identifying workflow gaps, developing corrective action plans, monitoring outcomes, and implementing sustainable process improvements.
Prepare clinics for internal and external audits and regulatory reviews; serve as a primary point of contact during audits, coordinating documentation, responding to auditor requests, facilitating interviews and site reviews, and communicating findings and corrective actions to leadership.
Ensure compliance with clinical, regulatory, and organizational standards, including HIPAA, HRSA, infection prevention, vaccine management, medication safety, OSHA, patient safety, and quality requirements.
Oversee vaccine inventory and compliance, including VFC and VFA processes, inventory reconciliation, eligibility requirements, storage, temperature monitoring, documentation, and staff compliance.
Monitor clinical workflows and ensure completion of required documentation, screening programs, point-of-care testing, laboratory processes, equipment maintenance, and required clinical logs.
Collaborated in the development and launch of a school-based primary care site within the San Bernardino City Unified School District, supporting operational planning, workflow development, staffing, clinical readiness, and implementation.
Coordinate operations and community partnerships for the organization's mobile health unit, including recurring healthcare events and outreach services designed to improve access to care for underserved populations.
Partner with Yermo Unified School District to coordinate monthly mobile health events at a local school, supporting access to pediatric healthcare services and community-based care.
Coordinate delivery of pediatric services through school and community partnerships, including well-child examinations, preventive care, screenings, and sports physicals for children.
Coordinate mobile unit participation in community outreach events, ensuring appropriate staffing, supplies, equipment, clinical workflows, and operational readiness.
Support expansion of healthcare access through collaboration with schools, community organizations, and multidisciplinary healthcare teams.
Oversee clinic supply and equipment needs, including inventory management, purchasing, utilization monitoring, and coordination with Supply Chain to maintain appropriate resources across multiple sites.
Monitor staffing productivity, attendance, timekeeping, schedules, and operational performance while ensuring appropriate coverage and adherence to organizational policies.
Support employee development through onboarding, orientation, competency validation, coaching, performance evaluations, and identification of educational and training needs.
Partner with leadership on employee relations, performance management, corrective action, risk management, workplace safety, and employee injury processes.
Develop and implement clinical workflows, nursing guidelines, process maps, and standard work to improve consistency, efficiency, patient safety, and quality across sites.
Oversee patient safety and infection prevention practices, including medication management, vaccine storage, emergency preparedness, equipment readiness, environmental safety, and infection-control protocols.
Collaborate with providers and interdisciplinary teams to optimize patient care, improve access, reduce operational barriers, and enhance the patient experience.
Support population health and preventive care initiatives, ensuring completion of required screenings, quality measures, and clinical programs across primary care locations.
Analyze operational needs and performance data to identify opportunities for improvement and support leadership decision-making.
Maintain strong relationships with staff, providers, executive leadership, school districts, community partners, and external stakeholders to support organizational goals and patient-centered care.
Lead clinic operations in a high-volume, rapidly changing environment while managing competing priorities, meeting deadlines, and maintaining high standards of patient care and staff engagement.
Urgent Care LVN
10 Months
Riverside Medical Clinic | 07.2024 - 05.2025
Provided direct patient care in a fast-paced urgent care setting, performing triage, vital signs, focused assessments, and prioritization of patients based on acuity.
Initiated IV access and started fluids as ordered
Administered medications and treatments as ordered, monitoring patients for response and adverse reactions.
Performed wound care, dressing changes, splinting, and other treatments within LVN scope of practice.
Performed point-of-care testing, including specimen collection, blood draws, processing, packaging, and preparation of specimens for laboratory transport.
Assisted providers with procedures and supported timely diagnosis and treatment of acute illnesses and injuries.
Recognized changes in patient condition and escalated care appropriately, including activating 911/EMS and arranging transfer to higher levels of care when indicated.
Served as a member of the organization's Rapid Response Team, responding to medical emergencies throughout the organization and assisting with stabilization and emergency interventions.
Maintained accurate clinical documentation, medication administration records, and patient records in accordance with organizational policies and standards.
Educated patients and families regarding medications, treatments, follow-up care, and discharge instructions.
Maintained infection prevention, patient safety, equipment readiness, and appropriate handling of medications and clinical supplies.
Collaborated with providers, RNs, MAs, laboratory personnel, EMS, and other interdisciplinary team members to ensure safe and efficient patient care.
Managed competing priorities and maintained effective patient flow in a high-volume, time-sensitive clinical environment.
Field LVN
1 Year
Merit Home Health Services Inc. | 08.2023 - 08.2024
Home Health LVN providing visit care
Wound care
Provided patient education
Assisted patients with appointment set up
Assisted patient with refilling medications
Conducted physical assessments
Contacted DME companies for patient supplies
Monitored vital signs
Prepared updates on patient progress to determine extent of home health care needs
Implemented home health care procedures in accordance with plan of care
Assisted with client personal care needs to foster independence and well-being
LVN Department Manager
4 Years 5 Months
SAC Health | 03.2019 - 08.2023
Managed up to 25 employees
Multi-specialty pediatric operations
Staff supervision/coaching/performance management
Staffing/workforce allocation
Quality, compliance, and audits
DON/CNO collaboration
Infection prevention/patient safety
Budget/supply management
Training/orientation/mentorship
Policy and workflow development
LVN Lead
6 Months
SAC Health | 09.2018 - 03.2019
Led daily back-office operations and supervised LVN and MA staff, ensuring productivity, quality, patient flow, and compliance with clinical standards.
Coordinated staff schedules, coverage, attendance, and workflow to maintain efficient clinic operations.
Provided staff training, coaching, performance feedback, and new-hire orientation; supported progressive disciplinary processes as needed.
Oversaw clinical quality and safety, including medication management, sterilization, equipment maintenance, universal precautions, OSHA compliance, and infection prevention.
Managed laboratory and procedure room operations, including supplies, equipment, documentation, and compliance with VFC and CHDP requirements.
Participated in quality improvement initiatives and collaborated with nursing leadership, providers, and the Assistant Medical Director to improve clinical workflows and patient care.
Monitored staff timekeeping, productivity, and daily performance while providing clinical and operational support to the team.
Assisted with patient care, diagnostic testing, prescription refills, and follow-up within LVN scope of practice while maintaining patient confidentiality.
Supported a teaching environment by assisting with intern and residency programs and participating in staff development initiatives.
LVN Message Center
1 Year 5 Months
SAC Health | 04.2017 - 09.2018
Answered all incoming telephone calls
Sent messages to providers in behalf of patients
Refilled medications
Processed Prior authorizations through patients health plan
Relayed Lab results
Assisted with appointment set up
Processed all incoming clinic paperwork
Home Health Nurse
4 Months
24 Seven Home Health | 12.2016 - 04.2017
Provided pediatric patient shift care
Medication administration via gj tube
Administered Gtube feedings
Documented patient assessments
Provided parent education
Contacted DME companies to refill patient supplies
Contacted pharmacies to request medication refills
Provided range of motion exercises
Nasopharyngeal suctioning
Assisted with ADL's
Cleaning and re-dressing wounds if needed
Measured vital signs
LVN Staff Nurse
1 Month
Community Care and Rehabilitation | 11.2016 - 12.2016
Completed and filed required charts and treatment plans/physician orders, etc
Admitted, transferred, and discharged residents as required
Prepared and administered medications as ordered by the physician
Made rounds with physicians as requested/necessary
Oriented and welcomed new residents and families
Answered call lights and provided nursing assistance
Participated in and made recommendations for care plans
Assistant Manager
7 Years 4 Months
Fashion Q Clothing Store | 05.2009 - 09.2016
Responsible for opening and closing the store
Daily count of cash drawer
Receiving shipments of merchandise
Performing inventory
Participating in employee interviews
Cashier
Assisted in fitting rooms
Mannequin display
Organizing new merchandise on store floors
Adding price tags to merchandise
Assisting customers with any service related questions
Education
Master of Science - Advanced Nursing Leadership And Managment
Chamberlain University | Irwindale California | 06.2027
ADN - Nursing
American Career College-Ontario | Ontario, CA | 05.2025
College Degree - Nursing
San Bernardino Valley College | San Bernardino, CA | 02.2025
College Degree - Nursing
Summit College | San Bernardino, CA | 06.2016
Skills
Store Management Experience
Epic
Retail Management
Supervising Experience
Bilingual
Sales
EMR Systems
Cash Handling
Nursing
Assistant Manager Experience
Payroll
Management
Customer Service
Shift Management
Interviewing
Medication Administration
Training & Development
Medical Scheduling
Insurance Verification
Calibration
Vital Signs
Patient Care
Diabetes management
Clinical documentation
Medication administration
Compassionate care
Wound care
IV therapy
Certification
LVN
CPR Certification
BLS Certification
PN, 06/01/24, CA
Languages
Spanish
Native or Bilingual
Timeline
RN Clinic Manager
SAC Health
07.2025 - CurrentRead More
Urgent Care LVN
Riverside Medical Clinic
07.2024 - 05.2025Read More
Field LVN
Merit Home Health Services Inc.
08.2023 - 08.2024Read More
LVN Department Manager
SAC Health
03.2019 - 08.2023Read More
LVN Lead
SAC Health
09.2018 - 03.2019Read More
LVN Message Center
SAC Health
04.2017 - 09.2018Read More
Home Health Nurse
24 Seven Home Health
12.2016 - 04.2017Read More
LVN Staff Nurse
Community Care and Rehabilitation
11.2016 - 12.2016Read More
Assistant Manager
Fashion Q Clothing Store
05.2009 - 09.2016Read More
Summit College
College Degree from Nursing
Read More
San Bernardino Valley College
College Degree from Nursing
Read More
Chamberlain University
Master of Science from Advanced Nursing Leadership And Managment