Summary
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

MARIBEL GONZÁLEZ

Vancouver

Summary

Friendly and reliable customer service professional with over 8 years of experience in customer-facing roles. Strong communication skills, positive attitude, and ability to work efficiently in fast-paced environments. Passionate about delivering excellent service and creating positive customer experiences. Bilingual in Spanish and English (intermediate level).

Work History

Customer Service & Sales Advisor

Habi
Medellin , CO
2021 - 2023
  • Guided customers through purchasing process, ensuring positive experience and satisfaction.
  • Achieved high client satisfaction levels by consistently addressing needs and concerns.
  • Cultivated strong customer relationships, fostering trust and open communication.
  • Responded to inquiries via phone, email, and in person.
  • Worked in fast-paced and goal-oriented environments.
  • Managed operations for a real estate company

Commercial Team Leader

Hospimédicos Medellín S.A.S.
Medellin, CO
2019 - 2021
  • Supervised daily customer service operations to ensure high-quality service delivery.
  • Assisted clients in understanding product features and identifying suitable solutions.
  • Supported team performance through coordination of tasks and management of administrative duties.

Commercial Director

Laboratorios Ltda de Medellín
Medellin, CO
2018 - 2019
  • Developed and implemented sales and marketing strategies to enhance commercial growth.
  • Addressed client inquiries and service needs to ensure high satisfaction levels.
  • Oversaw financial budgets and accounts receivable processes to maintain accuracy and compliance.

Sales & Marketing Director

Conexión Vital – Diagnosticarte S.A.S.
Medellin, CO
2017 - 2018
  • Led commercial team, coordinated social media initiatives, and managed sales budgets to align with strategic goals.
  • Developed and executed sales and marketing strategies for cardioprotection project, increasing market visibility.
  • Delivered personalized support to key clients, enhancing customer satisfaction and loyalty.

Education

Marketing & Sales -

CESDE
Medellín, Colombia
01-2011

Customer Service Certification -

SENA
Colombia

High School Diploma -

Colegio Minuto de Dios
Colombia

Skills

  • Customer Service Excellence
  • Retail & Sales Support
  • Upselling & Cross-Selling
  • Client management
  • Cash handling
  • Inventory Assistance
  • Fast-paced multitasking
  • Problem Solving
  • Conflict Resolution
  • Team Collaboration
  • Leadership & Team Support
  • Strong Communication Skills

Additional Information

Open availability (including weekends and holidays), Authorized to work in the United States

Languages

  • Spanish, Native
  • English, Intermediate (Improving daily)

Timeline

Customer Service & Sales Advisor

Habi
2021 - 2023

Commercial Team Leader

Hospimédicos Medellín S.A.S.
2019 - 2021

Commercial Director

Laboratorios Ltda de Medellín
2018 - 2019

Sales & Marketing Director

Conexión Vital – Diagnosticarte S.A.S.
2017 - 2018

Marketing & Sales -

CESDE

Customer Service Certification -

SENA

High School Diploma -

Colegio Minuto de Dios

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MARIBEL GONZÁLEZ