MARIBEL GONZÁLEZ
Sales Executive
Vancouver,WA
Summary
Friendly and reliable customer service professional with over 8 years of experience in customer-facing roles. Strong communication skills, positive attitude, and ability to work efficiently in fast-paced environments. Passionate about delivering excellent service and creating positive customer experiences. Bilingual in Spanish and English (intermediate level).
Overview
14
14
years of professional experience
Work History
Customer Service & Sales Advisor
Habi
Medellin , CO
01.2021 - 01.2023
- Guided customers through purchasing process, ensuring positive experience and satisfaction.
- Achieved high client satisfaction levels by consistently addressing needs and concerns.
- Cultivated strong customer relationships, fostering trust and open communication.
- Responded to inquiries via phone, email, and in person.
- Worked in fast-paced and goal-oriented environments.
- Managed operations for a real estate company
Commercial Team Leader
Hospimédicos Medellín S.A.S.
Medellin, CO
01.2019 - 01.2021
- Supervised daily customer service operations to ensure high-quality service delivery.
- Assisted clients in understanding product features and identifying suitable solutions.
- Supported team performance through coordination of tasks and management of administrative duties.
Commercial Director
Laboratorios Ltda de Medellín
Medellin, CO
01.2018 - 01.2019
- Developed and implemented sales and marketing strategies to enhance commercial growth.
- Addressed client inquiries and service needs to ensure high satisfaction levels.
- Oversaw financial budgets and accounts receivable processes to maintain accuracy and compliance.
Sales & Marketing Director
Conexión Vital – Diagnosticarte S.A.S.
Medellin, CO
01.2017 - 01.2018
- Led commercial team, coordinated social media initiatives, and managed sales budgets to align with strategic goals.
- Developed and executed sales and marketing strategies for cardioprotection project, increasing market visibility.
- Delivered personalized support to key clients, enhancing customer satisfaction and loyalty.
Education
Marketing & Sales -
CESDE
01-2011
Customer Service Certification -
SENA
High School Diploma -
Colegio Minuto de Dios
Skills
- Customer Service Excellence
- Retail & Sales Support
- Upselling & Cross-Selling
- Client management
- Cash handling
- Inventory Assistance
- Fast-paced multitasking
- Problem Solving
- Conflict Resolution
- Team Collaboration
- Leadership & Team Support
- Strong Communication Skills
Additional Information
Open availability (including weekends and holidays), Authorized to work in the United States
Timeline
Customer Service & Sales Advisor
Habi
01.2021 - 01.2023
Commercial Team Leader
Hospimédicos Medellín S.A.S.
01.2019 - 01.2021
Commercial Director
Laboratorios Ltda de Medellín
01.2018 - 01.2019
Sales & Marketing Director
Conexión Vital – Diagnosticarte S.A.S.
01.2017 - 01.2018
Marketing & Sales -
CESDE
Customer Service Certification -
SENA
High School Diploma -
Colegio Minuto de Dios