MARIBEL GUTIERREZ
Bruceville-Eddy
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Package handler
FedEx Ground
Dallas
05.2025 - 07.2025
- Loads and unloads packages onto or from delivery vehicles, trailers, pallets, conveyor system carts and load gratings.
- Sorted packages by size, destination, and delivery route for efficient processing.
- Inspected packages for damage and reported issues to supervisors promptly.
Costumer service representative
Pls check Cashers
Dallas
01.2022 - 10.2024
- Delivered exceptional customer service, fostering customer loyalty and repeat business.
- Educating our customers on our products and services
- Ensuring all transactions are completed in compliance with federal, state, and local regulations
- Ensured consistent application of company policies to maintain operational standards
- Maintained balanced cash drawer to prevent discrepancies and ensure smooth operations.
- Completing all transactions accurately, including cash handling
- Using our point-of-sale system to access information and process transactions
- Addressed customer complaints effectively, ensuring timely resolutions or appropriate referrals to management.
- Contributed to keeping store environment organized and tidy for a positive shopping experience.
- Completed various responsibilities assigned by management to enhance workflow
- Assisted customers with transactions and provided product information effectively.
- Processed cash and check transactions accurately using point-of-sale systems.
Steward
Chick fil a
Dallas
02.2020 - 11.2022
- Greeting customers, taking customer orders, and completing transactions on the cash register.
- Provided exceptional service to guests by accurately inputting orders and handling cash transactions.
- Maintain front of house cleanliness answer guest questions/provide resources
Education
High School Diploma -
Skyline High School
Dallas, TXSkills
- Cash handling
- Customer service
- Communication
- Time management
- Teamwork
- Flexibility
- Leadership
- Conflict resolution
- Team coordination
- Effective communication
- Organizational skills
- Bilingual
Timeline
Package handler
FedEx Ground
05.2025 - 07.2025
Costumer service representative
Pls check Cashers
01.2022 - 10.2024
Steward
Chick fil a
02.2020 - 11.2022
High School Diploma -
Skyline High School