MARIBEL GUZMAN
West Chicago,IL
Summary
Dedicated Office Specialist with over 25 successful years of clerical experience in busy office environments, as well as warehouse and shipping, achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of JDE and Navisphere and history achieving high data output. Dependable, hardworking, quick learning, and responsible team player.
Overview
23
23
years of professional experience
Work History
W&S Office Specialist
Libbey Glass LLC
09.2001 - 05.2024
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Compiled and analyzed data to produce reports.
- Utilized office management software to record and track customer information.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
High School Diploma -
Eagle Pass High School
Eagle Pass, TX05.1997
Skills
- Microsoft Applications (Outlook, Excel)
- Complaint resolution
- SharePoint
- JDE
- FedEx Ship Manager
- UPS WorldShip
- Navisphere
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Customer Relations
- Computer Proficiency
- Complaint Handling
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Appointment Scheduling
- Order Processing
- Documentation
- Administrative Support
- Staff Training
- Reading Comprehension
- Office equipment proficiency
- Shipping and Logistics
- Warehousing functions
- Receiving support
Languages
Spanish
Native or Bilingual
Timeline
W&S Office Specialist
Libbey Glass LLC
09.2001 - 05.2024
High School Diploma -
Eagle Pass High School
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