Maribel Jimenez
Lincoln,NE
Summary
At Hope Crisis Center, I enhanced service delivery and client satisfaction through key program assessments and streamlined referral processes. Demonstrating strong bilingual communication and emotional support skills, I significantly improved victim-law enforcement interactions and facilitated vital community education on violence and trafficking, leveraging my expertise in victim advocacy and multilingual communication. I see myself as a practical and competent bilingual victim advocate with 7 years of experience providing advocacy. Sound knowledge of community resources and justice system. Maintained positive working environment and empathetic approach to survivors of abuse.
Overview
9
9
years of professional experience
Work History
Bilingual Victim Advocate
Hope Crisis Center
2017.08 - Current
- Provided valuable input during internal program assessments, identifying areas for improvement in service delivery and client satisfaction.
- Maintained accurate records of client interactions, ensuring confidentiality while supporting data-driven program improvements.
- Streamlined referral processes by establishing strong working relationships with partner agencies offering complementary services to crime survivors.
- Provided crisis intervention to clients experiencing emotional distress or immediate danger, connecting them with emergency resources when necessary.
- Improved communication between victims and law enforcement by serving as a proficient interpreter during investigative interviews.
- Enhanced victim support by providing bilingual assistance in both English and Spanish.
- Conducted educational trainings for community partners on topics related to victim advocacy, domestic violence, sexual assault, and human trafficking awareness.
- Facilitated access to necessary services by connecting clients with appropriate community resources.
- Accompanied clients to court to clarify processes and procedures.
- Collected statistical data and updated documentation to maintain client records.
- Supported outreach efforts by participating in community events and distributing materials promoting available services and resources for crime victims.
- Responded to crisis calls on occasional evenings & weekends.
Customer Service Representative
AmeriCold Logistics
2017.06 - 2017.08
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
HKT Teleservices
2015.06 - 2017.05
- Handled customer inquiries and suggestions courteously and professionally.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Legal Secretary
Robert A Eckerson
2016.08 - 2016.11
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Received and placed telephone calls to clients and prospective clients.
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Created and printed legal documents for attorneys to review.
Education
No Degree - Spanish
University of Nebraska At Kearney
Kearney, NENo Degree - Spanish
Wayne State College
Wayne, NESkills
- Victim advocacy
- Professional boundaries
- Emotional Support
- Social Media Awareness
- Client Confidentiality
- Cultural Sensitivity
- Multilingual Communication
- Case Management
- Referral services
- Strong Work Ethic
- Problem-Solving
- Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Victim Advocate
Hope Crisis Center
2017.08 - Current
Customer Service Representative
AmeriCold Logistics
2017.06 - 2017.08
Legal Secretary
Robert A Eckerson
2016.08 - 2016.11
Customer Service Representative
HKT Teleservices
2015.06 - 2017.05
No Degree - Spanish
University of Nebraska At Kearney
No Degree - Spanish
Wayne State College
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