Maribel Madrigal
Grandview,WA
Summary
Dedicated employee known for punctuality, great customer service and always with a positive attitude. Flexible hard worker ready to learn and contribute to team success. Excellent with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Cosmetologist
self-employed
Grandview, WA
11.2020 - Current
- Performed haircuts, coloring, highlighting and styling techniques.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Kept notes listing preferences and services provided to clients for quick reference.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
- Engaged with customers by providing friendly conversation during services.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
Cosmetologist/Salon Manager
SmartStyle Hair Salon
Sunnyside, WA
10.2011 - 01.2018
- Operated cash registers to receive payments from patrons.
- Performed haircuts, coloring, highlighting and styling techniques.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Designed cleaning schedules and organizational systems for treatment and sales areas.
- Ensured proper sanitation practices were followed at all times.
- Promoted additional services or products available in the salon.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Maintained accurate records of customer services provided.
- Responded to customer inquiries by phone, email and in person.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Trained new staff members on salon policies and procedures.
- Managed appointments through scheduling software program.
Education
Cosmetology Diploma - Cosmetology Education
Sunnyside Beauty Academy
Sunnyside, WA07-2011
GED -
Yakima Valley Community College
Grandview, WA04-2010
Skills
- Active Listening
- Issue Resolution
- Friendly Communication
- Relationship Building
- Salon Management
- Administrative Procedures
- Clear Communication
- Social Skills
- Reflective Listening
- Bookkeeping
- Scheduling
- Data Entry
- Verbal and Written Communication
- Professional Demeanor
- Business Operations Understanding
- Meticulous and Organized
- Multitasking and Prioritization
- Documentation and Reporting
- PC Proficient
- Positive and Professional
Languages
English
Professional
Spanish
Professional
Timeline
Cosmetologist
self-employed
11.2020 - Current
Cosmetologist/Salon Manager
SmartStyle Hair Salon
10.2011 - 01.2018
Cosmetology Diploma - Cosmetology Education
Sunnyside Beauty Academy
GED -
Yakima Valley Community College
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