MARIBEL MONTIJO
Phoenix,AZ
Summary
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized, self-motivated, and possessing excellent communication and interpersonal skills. Demonstrate the ability to prioritize tasks and meet deadlines. Patient-focused professional, equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented at finding balanced solutions and resolving conflicts.
Overview
13
13
years of professional experience
Work History
TRANSITIONAL CARE MANAGER ASSISTANT
Honor Health
Scottsdale, AZ
10.2021 - 12.2024
- Performed a variety of routine clerical activities.
- Assisted the TCM team in the assigned area of responsibility, including compiling information, organizing paperwork and files, providing information, coordinating with outside agencies, monitoring the status of cases, and clinical data entry.
- Researched, compiled, reviewed, reconciled, and/or maintained a variety of information and records.
- Answered questions and supplied detailed information, both in person and on the phone, to patients, case managers, and other service agencies.
- Received and processed a variety of requests for information, referrals, forms, orders, notices, and/or other related information.
- Completed daily discharges into Doc Talk, referrals in Par8o for Dispatch Health Mobile Urgent Care, and created hospital stays for TCM.
- EHR system: Doc Talk, Episode Connect, Epic, NaviHealth, ICP Care Manager, Strata Health, Microsoft Excel, Microsoft Word, and Microsoft Teams.
- Managed communication between members of the care management team, healthcare providers, families, community organizations, and other stakeholders.
- Provided efficient administrative support to the care management team, and assisted in delivering quality client services.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Implemented evidence based practice guidelines aimed at improving transitional outcomes while reducing readmissions.
- Facilitated communication between providers involved in a patient's transition to ensure all parties were informed of changes in plan of care.
- Participated in educational seminars related to Transitional Care Management best practices.
- Collaborated with healthcare professionals, families, and caregivers to ensure continuity of care during the transition process.
- Managed complex cases requiring coordination of services from multiple disciplines.
- Maintained accurate records documenting each patient's progress throughout the transition process.
CLINIC SURGERY SCHEDULER
Arizona Advanced Surgery
Phoenix, AZ
05.2018 - 10.2021
- Utilized strong customer service skills to greet visitors, answer inquiries, and resolve complaints in a timely manner.
- Assisted with other clerical duties, such as photocopying, scanning documents, sorting mail, and ordering office supplies.
- Maintained accurate records of patient visits, scheduling appointments, and collecting payments or insurance information.
- Responded promptly to phone calls from patients seeking assistance with scheduling appointments, or other needs.
- Performed administrative tasks such as filing documents, faxing paperwork, preparing reports, and completing data entry into the computer system.
- Scheduled surgeries for clinic patients in a timely manner, prioritizing urgent procedures.
- Demonstrated excellent customer service skills when interacting with patients to ensure their satisfaction.
- Responded promptly to inquiries from patients regarding their upcoming surgery dates and times.
CLINIC SURGERY SCHEDULER/MEDICAL ASSISTANT
Arizona Centers for Digestive Health
Phoenix, AZ
10.2016 - 05.2018
- Scheduled surgeries for clinic patients in a timely manner, prioritizing urgent procedures
- Utilized electronic health records to accurately document patient information and track scheduling data
- Performed daily audits on surgery schedules to identify potential gaps or overlaps that could lead to delays or cancellations
- Demonstrated excellent customer service skills when interacting with patients to ensure their satisfaction
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records
- Arranged for hospital admissions for certain cases requiring more specialized care
- Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances
FRONT AND BACK OFFICE MEDICAL ASSISTANT
Valle Del Sol Family Medicine and OB-Gyn
Phoenix, AZ
09.2011 - 02.2016
- Performed patient intake and registration, verifying insurance eligibility and collecting co-pays; provided customer service to patients
- Completed administrative duties such as faxing documents, photocopying files or scanning images into EMR system
- Demonstrated expertise in medical terminology, scheduling appointments, coding and billing procedures
- Procedure Assistant
- Scanning and filing into EHR
- Chart prep by collecting necessary forms, documents, and patient medical records
- Compiled detailed medical histories from patients that included current medications, allergies and past illnesses
- Completed administrative duties such as faxing documents, photocopying files or scanning images into EMR system
- Demonstrated expertise in medical terminology, scheduling appointments, coding and billing procedures
- Efficiently managed multiple tasks simultaneously while maintaining a high level of professionalism
- Provided post-operative care instructions to patients after surgery or other medical procedures
- Arranged for hospital admissions for certain cases requiring more specialized care than what can be provided at an outpatient clinic
- Cleaned treatment rooms and medical instruments, complying with infection control standards
Education
Certified Medical Assistant -
Brookline College
AZ08-2003
GED -
Arizona Department of Education
Mesa, Arizona01-2003
Skills
- Transitional care management
- Case coordination
- Clinical data entry
- Electronic health records
- Healthcare communication
- Patient advocacy
- Insurance verification
- Procedure scheduling
- Obtaining authorizations
- Calendar management
- Pre-operative review
- Medical terminology
- HIPAA compliance
- Appointment management
- Medical coding
- Records maintenance
- Pre-hospital care
- EMR / EHR
- CPR certified
- BLS certified
Locations
- Scottsdale, AZ
- Phoenix, AZ
- Glendale, AZ
Timeline
TRANSITIONAL CARE MANAGER ASSISTANT
Honor Health
10.2021 - 12.2024
CLINIC SURGERY SCHEDULER
Arizona Advanced Surgery
05.2018 - 10.2021
CLINIC SURGERY SCHEDULER/MEDICAL ASSISTANT
Arizona Centers for Digestive Health
10.2016 - 05.2018
FRONT AND BACK OFFICE MEDICAL ASSISTANT
Valle Del Sol Family Medicine and OB-Gyn
09.2011 - 02.2016
Certified Medical Assistant -
Brookline College
GED -
Arizona Department of Education
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