Maribel Navarro
740 Greenery Cir
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lunch Server
Kis restaurant inc
Cardiff By The Sea
09.2014 - Current
- Checked temperature of foods being served to ensure proper temperatures were maintained throughout the day.
- Assisted in the preparation of salads, sandwiches, and other food items.
- Engaged with students and staff in a friendly manner to create a welcoming cafeteria environment.
- Assisted in training new cafeteria workers on procedures and customer service standards.
- Assisted in setting up buffets for special events when needed.
- Utilized safe and efficient methods for operating equipment.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Prepared food according to recipe instructions to manage regular school meals.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Restocked shelves with additional supplies as needed throughout the day.
- Cleaned trays and dishes after meals were served.
Sales Associate
Kohls Department Store
Encinitas
07.2022 - 03.2025
- Processed returns, exchanges, and refunds in accordance with company policies.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Placed special orders or called other stores to find desired items.
- Worked with fellow sales team members to achieve group targets.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Assessed customer needs to provide assistance and information on product features.
- Adhered to company initiatives and achieved established goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Phlebotomy - Nursing Education
Miracoasta College
Carlsbad, CA04-2024
CNA - Nursing Education
Kaplan College
Vista, CA02-2010
High School Diploma -
El Camino High
Oceanside, CA01-2009
Skills
- Food safety
- Customer service
- Employee training
- Food preparation
- Multitasking and prioritization
- Cleanliness maintenance
- Workflow coordination
- Bilingual in Spanish
Certification
- Food handlers
- CPR
- Phlebotomy
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
Kohls Department Store
07.2022 - 03.2025
Lunch Server
Kis restaurant inc
09.2014 - Current
Phlebotomy - Nursing Education
Miracoasta College
CNA - Nursing Education
Kaplan College
High School Diploma -
El Camino High