Maribel Perez
Licensed Life & Health Insurance Professional – Nevada
Las Vegas
Summary
Experienced professional with a strong background in customer service, sales support, and administrative operations. Skilled at establishing connections with clients, optimizing documentation procedures, and managing fast-paced communication settings. Bilingual in English and Spanish, possessing a solid understanding of compliance protocols and client education - valuable attributes for success in the life and health insurance industry.
Overview
15
15
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Member Services Administration
ResortCom International
06.2022 - Current
- Facilitate contract modifications and maintain accurate records
- Communicate with members and clients regarding timeshare agreements
- Collaborate with contracts department to ensure timely processing
Sales Contact Center Specialist I
PennyMac Financial Services
04.2021 - 06.2022
- Assisted clients interested in refinancing or purchasing property by connecting them with licensed loan officers
- Delivered high-quality customer service across phone and digital channels in a fast-paced sales environment
- Maintained courteous and professional interactions while adhering to industry compliance standards
Back Office Administration
ResortCom International
12.2017 - 06.2019
- Process membership paperwork and assist with documentation tracking
- Support client relations with a focus on detail and accuracy
Front Office Administration
ResortCom International
10.2014 - 07.2016
- Address customer inquiries and payment issues via phone and CRM
- Coordinate with resorts to resolve reservation discrepancies
New Member Services
ResortCom International
01.2013 - 10.2014
- Onboard new members and explain membership benefits
- Verify customer contact information and build rapport
Customer Service Liaison
Diamond Resort International
07.2011 - 01.2012
- Research and process payment refunds
- Book travel reservations and manage insurance inquiries
Customer Service
Platinum Concierge
05.2010 - 07.2011
- Assist VIP clients with booking requests and personalized service
Education
Associate of Applied Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Las Vegas, NV 05.2001 - 10.2008
High School Diploma -
Rancho High School
Las Vegas, NV06-1997
Skills
- Customer Relationship Management (CRM)
- Contract & Document Handling
- Regulatory Compliance Awareness
- Bilingual Communication (English & Spanish)
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Certification
Life & Health Insurance License, Nevada, 05/01/24
Timeline
Member Services Administration
ResortCom International
06.2022 - Current
Sales Contact Center Specialist I
PennyMac Financial Services
04.2021 - 06.2022
Back Office Administration
ResortCom International
12.2017 - 06.2019
Front Office Administration
ResortCom International
10.2014 - 07.2016
New Member Services
ResortCom International
01.2013 - 10.2014
Customer Service Liaison
Diamond Resort International
07.2011 - 01.2012
Customer Service
Platinum Concierge
05.2010 - 07.2011
Associate of Applied Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts
05.2001 - 10.2008
High School Diploma -
Rancho High School
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