Colleen Petty
Buffalo Grove,IL
Summary
Dynamic leader with a proven track record at MRI Software LLC, adept in customer relationship management and data analysis. Excelled in enhancing client satisfaction and operational efficiency through strategic leadership and cross-functional team management. Skilled in mentoring and resource allocation, consistently delivering results that exceed objectives.
Overview
19
19
years of professional experience
Work History
Manager - Lease Administration Services (Occupier)
MRI Software LLC
Chicago, IL
08.2020 - 11.2024
- Led both domestic and international teams, ensuring high productivity and excellent client service.
- Developed and implemented strategies to increase client satisfaction.
- Provided leadership during times of organizational change
- Created monthly reports, analyzed, and forecasted business performance data and metrics for senior management.
- Mentored and trained team members in order to improve their job performance, including but not limited to one-on-one coaching sessions.
- Established processes to ensure efficient workflow throughout the department.
- Initiated new projects that resulted in increased productivity across all departments.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed client feedback data to develop action plans for improving the services offered.
- Collaborated with other departments to ensure the timely completion of proposals within budget constraints.
- Organized special events such as conferences or training sessions for employees.
- Managed client relationships by ensuring the timely delivery of reports and services.
- Enforced client service standards and resolved client problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored KPIs to evaluate performance and identify areas for improvement.
- Managed annual budgeting and forecasting, optimizing resource allocation per specific client requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Produced thorough, accurate, and timely reports for specific client deliverables.
Senior Lease Administrator
MacMunnis, Inc.
Chicago, IL
09.2005 - 08.2020
- Managed real estate portfolios for several Fortune 100 and Fortune 500 companies.
- Maintained accurate records of all leased, owned, and subleased properties in a database system.
- Handled client inquiries regarding their lease portfolio, including but not limited to lease terms, rent payments, and critical date management.
- Resolved disputes between client and landlords in an efficient and professional manner.
- Drafted correspondence to landlords regarding lease renewals or terminations.
- Analyzed financial data associated with leases such as rent rolls or occupancy rates.
- Maintained accurate records of correspondence with and from landlords for current and former real estate contracts.
- Maintained a high client approval rating through dynamic service, exemplary support, and interpersonal communication.
- Created lease accounting schedules and provided corresponding monthly journal entries.
- Created detailed budgets, including annual projections.
- Prepared monthly rent payment reports through lease data review, invoice entries, and an internal checks-and-balances system.
- Prepared client receivable billings.
- Monitored security deposits and tenant improvement allowance provisions within lease contracts.
- Met with clients to manage service contracts.
- Coordinated payment of insurance premiums, taxes, and incurred operating expenses.
- Reviewed annual CAM reconciliations and assisted in any resulting audits.
Education
J.D. - General Law With An Emphasis in Contractual Law
The John Marshall Law School
Chicago, IL06-2002
Bachelor of Arts - Political Science
Northern Illinois University
Dekalb, IL12-1998
Skills
- Customer relationship management (CRM)
- Performance management
- Team leadership
- Contract management
- Data analysis
- Cross-functional team management
- Work prioritization
- Complex Problem-solving
- Customer service
- Documentation and reporting
- Verbal and written communication
- Product management
- Relationship building
- Business administration
- Operations management
- Resource allocation
- Policy and procedure development
- Coaching and mentoring
Accomplishments
- Client Centric Hero of the Month Award: Grace and resilience under pressure while stepping in to assist during a senior leader's absence; Excellent Customer Service; Going above and beyond to support far more than her normal share of clients during a time of transition; Helping to onboard new hires and prepare them to support clients; and Setting a standard for accountability and customer service that all should strive for.
Timeline
Manager - Lease Administration Services (Occupier)
MRI Software LLC
08.2020 - 11.2024
Senior Lease Administrator
MacMunnis, Inc.
09.2005 - 08.2020
J.D. - General Law With An Emphasis in Contractual Law
The John Marshall Law School
Bachelor of Arts - Political Science
Northern Illinois University
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