MARIBEL ROBLES
Los Angeles,CA
Summary
Skilled team player with strong background in under-pressure environments. Works well independently to handle assignments and always ready to go beyond basic assignments. Quick learner with good computer abilities. Always ready and eager to learn. Hopeful to grow within companies for the better.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Seville Pharmacy
03.2022 - Current
- Initiate Roll of lead Technician and face of Pharmacy
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Educate and greet patients when walking in and out
- Oversee Pharmacy performance
- Attend outreach programs and events
- Assist patients with quality care services
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Delivered medications to patients' homes when needed, ensuring access for those unable to visit pharmacy.
Pharmacy Technician
South Gate
09.2020 - 08.2021
- Managed opening and closing duties for pharmacy.
- Developed strong relationships with valued customers to cultivate customer loyalty
- Cleaned and sterilized work areas, glassware and equipment to protect the pharmacy's staff and customers
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Registered all related sales on the assigned cash register; collected and handled cash
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine correctness and checking for possible interactions
- Finished all tasks and job duties, adhering to deadlines to avoid delays
Pharmacy Clerk
South Gate Pharmacy
03.2019 - 09.2020
- Greet the community in person and on the phone
- Answer all incoming phone calls and take personal messages or redirect them to appropriate personnel
- Check emails very frequently and respond to concerns
- Schedule meetings
- Dispose of any HIPAA involved paperwork
- Established and maintained patient profiles, updating organizational database with current information.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
Cashier
Nabor's Market
09.2018 - 02.2019
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Answered questions regarding all products
- Solved complaints by customers and issued credits for returned merchandise
- Ordered, stocked, and rotated departments
- Assisted customers with locating items, answering questions and providing direction and service
- Greeted all customers and provided prompt and friendly service
- Adhered to all cash handling policies and procedures
Education
Associates of Science - General Studies, Psychology Development
East Los Angeles Community
Monterey Park, CA04.2025
Certificate - Pharmacy Technician
PASS ASSURED
Orange, TX10.2020
High School Diploma -
Inspire Charter School
Riverside, CA05.2019
Skills
- Great Communication Skills
- Group Leadership Initiative
- Active Listening
- Responsible and Reliable
- Professional
- Team Collaboration
- Confidentiality and HIPAA
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Seville Pharmacy
03.2022 - Current
Pharmacy Technician
South Gate
09.2020 - 08.2021
Pharmacy Clerk
South Gate Pharmacy
03.2019 - 09.2020
Cashier
Nabor's Market
09.2018 - 02.2019
High School Diploma -
Inspire Charter School
Associates of Science - General Studies, Psychology Development
East Los Angeles Community
Certificate - Pharmacy Technician
PASS ASSURED
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