Maribel Solis
Los Angeles,CA
Summary
Detail-oriented compliance professional with extensive experience in KYC policies, Enhanced Due Diligence (EDD), and AML operations, both locally and globally. Proven ability to enhance risk management and ensure regulatory compliance. Proven ability to manage complex operational functions, including inventory management, telecommunications, and purchasing, ensuring efficient systems and high standards are maintained. Exceptional customer service skills with a proactive, results-driven approach, always striving to resolve customer issues while ensuring compliance with policies. Known for meticulous customer due diligence and process optimization, consistently maintaining high standards. Ability to engage with diverse customers, providing clear communication and addressing inquiries efficiently while maintaining a positive relationship. Proactive and results-driven, excelling in problem-solving and continuous improvement. Successfully developed processes to identify and mitigate operational risks. Thrive in both independent and team environments, collaborating effectively with leaders and experts to drive operational excellence and address performance challenges.
Overview
11
11
years of professional experience
Work History
Enhance Due Diligence Analyst
PricewaterhouseCoopers LLP
Los Angeles, CA
02.2025 - Current
- Communicated negative findings to lines of business and supplied guidance on course of action.
- Reduced turnaround time for report generation by streamlining workflows and implementing efficient data management practices.
- Ensured timely completion of client reviews by effectively prioritizing tasks based on urgency and project scope requirements.
- Used transactional and customer records, external data and publicly available information to identify suspicious or unusual activity.
- Performed risk-based analysis and remediation for business and consumer accounts per banking guidelines.
- Identified potential risks and red flags through meticulous analysis of financial statements, business activities, and market trends.
- Demonstrated strong attention to detail by identifying discrepancies in client documentation, minimizing potential risks for the company.
- Provided valuable insights through the interpretation of complex legal documents, uncovering potential issues or concerns.
KYC Analyst, Financial Crime Enforcement
Citibank
Los Angeles
02.2018 - 11.2024
- Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices.
- Customer Service call center environment responding to telephonic and/or electronic inquiries.
- Handled incoming communication, such as phone calls and email inquiries, and providing clear, accurate information.
- Create and maintain over 100 KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Ensure compliance with the Bank Secrecy Act (BSA) by implementing and monitoring anti-money laundering (AML) policies and procedures.
- Engage with clients and branch partners to gather and verify business and ownership certifications in accordance with FinCEN information.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Prepare and file Suspicious Activity Reports (SARs) in accordance with FinCEN guidelines.
- Enhanced risk identification by developing and implementing comprehensive risk assessment tools.
- Verify the information in KYC records, including Customer Identification Program (CIP), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) documents, to ensure they are complete and accurate.
- Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards. Guarantee completion in timely manner.
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation.
- Adhere to policies by applying sound ethical judgment in personal behavior, conduct, and business practices, while transparently escalating, managing, and reporting control issues.
- Prevented potential fraud by monitoring financial transactions for suspicious activity and taking appropriate action when needed.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
Supervising Head Teller
Citibank
Los Angeles
08.2014 - 01.2018
- Staff Supervision: Manage, mentor, and provide guidance to the teller team. This includes training new tellers and ensuring adherence to company policies and procedures.
- Oversee the handling and management of cash, ensuring accuracy in cash drawers and compliance with regulations. Approve large transactions or discrepancies in the cash balance.
- Customer Service: Ensure that tellers deliver excellent customer service, resolving customer complaints and handling escalated issues when necessary.
- Conduct audits of teller drawers and financial transactions to ensure compliance with internal controls and regulatory standards.
- Performance Monitoring: Evaluate the performance of tellers, provide feedback, and implement improvement plans if needed.
- Ensure the security of cash, financial records, and sensitive customer information, following all security protocols to prevent fraud and theft.
- Reporting: Prepare and analyze reports on teller transactions, cash flow, and other relevant metrics to identify trends, performance issues, or potential operational risks.
- Coordinated and tracked inventory levels, anticipating needs and placing orders to maintain adequate supplies and cash flow while minimizing shortages or overstocking.
- Responsible for ordering and managing inventory for the branch, including office supplies, equipment, and cash/monetary instruments shipments to ensure the branch runs smoothly and is adequately stocked for daily operations.
- Enforced compliance with bank regulations and policies to reduce financial risks.
Education
Bachelor of Science - Criminal Justice
California State University, Los Angeles
Los Angeles, CASkills
- Regulatory Compliance
- Anti-Money Laundering
- Good communication skills
- Risk Management
- Internal Controls
- Inventory Management & Ordering
- Enhanced Due Diligence
- Proficiency in Compliance Software
- Excellent Written and Oral Communication
- Strong Analytical and Organizational Skills
- Effective Communication & Leadership
- Detail Oriented & Quality Focused
- Documentation Review
- Risk and Operations Analysis
- Interpersonal Skills
- Critical Thinking
- Risk Identification
- Bank Secrecy Act (BSA)
- Transaction Monitoring
- Telephone Etiquette
- Know Your Customer Compliance
- Multitasking Abilities
- Process Evaluation & Optimization
- Complaint handling and resolution
- Data Entry
- Client Relations
Timeline
Enhance Due Diligence Analyst
PricewaterhouseCoopers LLP
02.2025 - Current
KYC Analyst, Financial Crime Enforcement
Citibank
02.2018 - 11.2024
Supervising Head Teller
Citibank
08.2014 - 01.2018
Bachelor of Science - Criminal Justice
California State University, Los Angeles