Maribel Villanueva Ochoa

Walgreens | Shift Lead

Key Responsibilities:

• Financial & Operational Oversight: Orchestrate daily financial operations, including cash drawer reconciliation, bank deposits, and managing point-of-sale (POS) systems with 100% accuracy.

• Inventory & Logistics Management: Direct the intake and processing of weekly inventory shipments, ensuring shelf accuracy and efficient stock rotation to maximize product availability.

• Cross-Departmental Pharmacy Support: Serve as a critical link between the front end and pharmacy by assisting with prescription filing, processing refill requests, and maintaining a streamlined workflow during peak hours.

• Insurance & Provider Relations: Act as a patient advocate by contacting healthcare providers and insurance companies to secure referral approvals and resolve prescription processing issues.

• Exceptional Customer Experience: Lead by example in delivering high-quality service, resolving complex customer inquiries with professionalism, and maintaining a positive store environment.

• Multitasking & Team Leadership: Manage competing priorities in a fast-paced retail environment, delegating tasks to team members while ensuring all operational deadlines are met.

• Team Leadership: Supervised daily operations, coordinating staff assignments and managing employee break schedules to ensure 100% labor compliance and consistent service speed.

• Operational Oversight: Conducted regular equipment and facility checks to ensure all systems functioned properly, proactively addressing maintenance needs to prevent service delays.

• Financial Accountability: Performed accurate cash handling, drawer reconciliations, and end-of-shift reporting while maintaining strict loss prevention standards.

• Service Excellence: Upheld high customer service standards by modeling positive guest interactions and efficiently resolving complex complaints to maintain brand loyalty.

• Cross-Functional Support: Demonstrated high-level multitasking by assisting kitchen staff during peak hours, ensuring order accuracy and timely delivery during high-volume periods.

• Operational Leadership: Directed daily shifts, ensuring seamless multitasking between high-speed register transactions and the precision crafting of specialty coffees and food orders.

• Team Training & Mentorship: Facilitated the onboarding and professional growth of new associates, focusing on service standards, menu knowledge, and point-of-sale accuracy.

• Safety & Quality Assurance: Managed rigorous food safety protocols by monitoring and documenting refrigeration temperatures, ensuring 100% compliance with health regulations.

• Store Maintenance: Upheld high standards of cleanliness and organization for both the front-of-house and prep areas, contributing to a welcoming atmosphere and efficient workflow.

• Customer Excellence: Resolved guest inquiries with a focus on speed and satisfaction, maintaining a positive brand image during peak rush periods.

• Sales & Persuasion: Developed local marketing strategies to draw in new clientele and successfully pitched competitive pricing on accessories and service upgrades.

• Technical Proficiency: Executed seamless mobile device activations and performed high-precision installations of tempered glass screen protectors.

• Revenue Growth: Consistently maximized transaction value by upselling essential accessories and higher-tier mobile data plans.