Maricar Advincula
Honolulu,USA
Summary
Customer-focused hospitality professional with experience in guest services, customer desk operations, and cash handling in fast-paced environments. Proven ability to assist guests, resolve concerns, and deliver excellent service with professionalism and attention to detail.
Experienced in payment processing, cash accountability, and handling guest inquiries. Strong communicator who uses tact and diplomacy to resolve issues efficiently.
After dedicating time to support a military household and raise a child, I bring enhanced resilience, adaptability, and time management skills, and am now ready to return to the workforce and make an immediate impact.
Overview
15
15
years of professional experience
Work History
Stay-At-Home Parent
Self-Employed
Honolulu, USA
03.2020 - Current
- Managed daily household operations, including scheduling, budgeting, and task coordination.
- Organized calendars, appointments, and activities to ensure efficient time management.
- Oversaw educational support for children, assisting with homework and skill development.
- Demonstrated adaptability in a dynamic military environment requiring frequent changes and problem-solving.
- Coordinated logistics such as transportation, errands, and household supply management.
- Active-duty military spouse eligible for Spouse Employment Preference (SEP) under federal hiring guidelines. Experienced in adapting to relocations and supporting mission readiness while maintaining professionalism and reliability in the workplace.
Volunteer
Redcross
Osan, S. Korea
04.2019 - 12.2020
- Maintained confidentiality of client records and sensitive information in accordance with Red Cross policies.
- Applied Service to Armed Forces (SAF) policies and procedures to provide accurate client support.
- Conducted intake interviews to assess financial hardship and determine client needs.
- Assisted military members, veterans, and families by providing referrals to appropriate resources and support services.
- Performed follow-up communication to ensure client needs were addressed in a timely manner.
- Utilized knowledge of local, state, and federal assistance programs for military and veteran communities.
- Maintained a high level of professionalism while delivering client services.
Senior Advisor
OFAA
Osan, S. Korea
03.2019 - 03.2020
- Led and coordinated cultural, community, and volunteer events for the Osan Filipino American Association to strengthen community engagement and member participation.
- Supervised and organized volunteers during association events, ensuring smooth operations and mission success.
- Managed event planning, logistics, scheduling, and team coordination for community programs and fundraising activities.
- Maintained accountability and oversight of event supplies, equipment, and inventory to ensure resources were organized, stocked, and readily available for operations.
- Tracked and coordinated supply inventory, purchases, and distribution for association events and community activities.
- Osan-Filipino American Association
Kelly Child Development Center
San Antonio, USA
04.2016 - 02.2017
- Supervised and ensured the safety and well-being of children in a structured learning environment.
- Assisted with daily classroom activities, lesson plans, and age-appropriate developmental exercises.
- Supported children’s social, emotional, and cognitive development through positive interaction and guidance.
- Communicated professionally with parents, staff, and leadership regarding children’s progress and behavior.
- Helped manage classroom supplies, inventory, and daily activity materials.
- Monitored attendance, mealtimes, and scheduled activities while maintaining accurate records.
- Demonstrated patience, leadership, teamwork, and strong communication skills in a childcare setting.
Childcare Assistant
Ramstein CDC
Ramstein, Germany
11.2012 - 02.2013
- Provided customer service to parents and families, ensuring clear communication and satisfaction.
- Maintained strict safety standards, accountability, and operational procedures.
- Handled multiple responsibilities simultaneously in a high-volume, structured environment.
Sales Associate / Cashier
Macy’s
Pearl City, USA
10.2011 - 04.2012
- Performed cash handling, payment processing, and reconciliation of registers with high accuracy.
- Processed credit card authorizations, returns, exchanges, and customer transactions.
- Delivered high-quality customer service and resolved customer concerns using tact and diplomacy.
- Maintained accountability for assigned cash drawer and ensured proper documentation of transactions.
- Operated POS systems and office equipment in a fast-paced retail environment.
Education
High School Diploma -
Waipahu High School
Waipahu, HI01-2007
Skills
- Guest Relations & Guest Assistance
- Cash Handling & Accountability of Funds
- Billing Inquiries & Payment Processing
- Conflict Resolution & Problem Solving
- Customer Communication (Verbal & Written)
- Local Area Knowledge & Guest Information Services
- Office Equipment & Computer Systems
- Multitasking in High-Volume Environments
- Safety, Security & Emergency Response Awareness
- Team Collaboration & Independent Work
Additional Qualifications
- Experience in guest interaction, customer assistance, and hospitality services.
- Skilled in handling cash drawers, receiving payments, giving change, and posting charges.
- Ability to resolve minor conflicts and escalate issues appropriately.
- Knowledge of local area services, businesses, and guest information support.
- Strong ability to communicate clearly and professionally.
- Typing and computer system familiarity (Office systems).
- Capable of working independently with minimal supervision.
Timeline
Stay-At-Home Parent
Self-Employed
03.2020 - Current
Volunteer
Redcross
04.2019 - 12.2020
Senior Advisor
OFAA
03.2019 - 03.2020
Kelly Child Development Center
04.2016 - 02.2017
Childcare Assistant
Ramstein CDC
11.2012 - 02.2013
Sales Associate / Cashier
Macy’s
10.2011 - 04.2012
High School Diploma -
Waipahu High School