Maricar Lee
Tulsa,OK
Summary
Dedicated and detail-oriented scheduler with over 10 years of experience and strong expertise in customer service and medical records management. Proven ability to streamline scheduling processes while ensuring accuracy and efficiency in fast-paced environments. Committed to leveraging extensive skills to contribute effectively to organizational success. Eager to bring a proactive approach and a focus on excellence to the role.
Overview
13
13
years of professional experience
Work History
Radiology Scheduler
Ensemble Health Partners – Hillcrest Medical Center
12.2021 - Current
- Schedule outpatient radiology exams for a variety of modalities including CT, MRI, US, Mammograms, Nuclear Medicine and Fluoroscopy, utilizing EPIC system
- Verify patient insurance eligibility
- Provide customer service for inbound and outbound calls
- Resolve scheduling conflicts and manage patient inquiries in a timely and efficient manner
- Coordinate with physicians and other departments to ensure smooth patient flow and exam scheduling
- Follow up with physicians on orders that need correction or clarification
Client Service Representative
CIOX – Ascension St John
05.2020 - 12.2021
- Processed requests from hospitals, clinics and doctor’s offices for continued treatment.
- Assist walk in customers and patients requesting medical records.
- Answer high phone call volume
- Reviewed records for completeness, accuracy and compliance with regulations
- Protect the security of medical records to ensure that confidentiality is maintained.
- Possess a strong understanding of medical terminology for accurate documentation
- Effectively communicate with healthcare staff and patients regarding record access and retrieval
Health Information Analyst
R1 RCM - St John Medical Center
03.2017 - 05.2020
Health Information Analyst
St John Medical Center
11.2012 - 03.2017
Education
High School Diploma -
Union
Tulsa, OK05.2009
Some College (No Degree) -
Tulsa Community College
Tulsa, OKSkills
- Efficient scheduling abilities
- Customer Service
- Strong organizational skills
- Effective communication
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Timeline
Radiology Scheduler
Ensemble Health Partners – Hillcrest Medical Center
12.2021 - Current
Client Service Representative
CIOX – Ascension St John
05.2020 - 12.2021
Health Information Analyst
R1 RCM - St John Medical Center
03.2017 - 05.2020
Health Information Analyst
St John Medical Center
11.2012 - 03.2017
High School Diploma -
Union
Some College (No Degree) -
Tulsa Community College
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