Carley Harlow
Newark,OH
Summary
Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
Ensemble Health Partners for Fairfield Medical Center
07.2023 - Current
- Associate of the Month recipient
- Responsible for answering and managing all patient calls and questions
- Register patients for diagnostic testing
- Responsible for running insurance and making sure all insurance information is correct and valid
- Responsible for handling cash and card payments within the facility
- Part of many different teams within registration throughout Fairfield Medical Center
- Work in many different locations of registration
- Successfully manage an office independently
Marketing Assistant
Englefield Oil Co.
11.2021 - 04.2023
- Worked as a Marketing Assistant
- Responsible for answering all customer service calls
- Facilitated many different events throughout the company
- Responsible for all billing for the marketing department
- Worked closely with Duchess loyalty program
- Traveled as needed to both Duchess Convenience Stores as well as events
- Responsible for ordering all signage that went inside the convenience stores as needed
- Familiar with different computer software such as office 365, all google software, and outlook.
Life Enrichment Director
Randall Residence of Newark
09.2021 - 11.2021
- Carry out general office work, including Microsoft Office
- Respond to email inquiries
- Answer phones
- Make a monthly calendar and monthly newsletter on Publisher
- Facilitate activities for residents
- Help develop new solutions for involvement through the Randall community
GRD Intern
Granville Recreation District
05.2021 - 08.2021
- Performed various office work, including spreadsheets, handling phones, online registration and sending and responding to emails.
- Oversaw Camp and Community event facilitation.
- Used Online Recreation Registration Management Tool (RecTrac).
- Created and used Google Docs.
- Helped maintain GRD Website using WordPress.
- Helped develop curriculum for summer programming.
- Facilitated Sports and Education programming.
- Acted as a Sight Supervisor for tournaments and game days.
- Maintained incoming and outgoing mail.
Lead Camp Counselor
Champaign Family YMCA
06.2020 - 08.2020
- Acted as full-time Summer Lead Camp Counselor working with children ages 6–12.
- Responsible for developing daily activity schedules to include wellness, academics and personal growth.
- Accountable for daily statistics, i.e., individual participation, presence and absence.
Camp Counselor
Buckeye Valley YMCA
06.2019 - 08.2019
- Acted as full-time Summer Camp Counselor working with children 5th grade and up.
- Assisted the Lead Camp Counselor in daily activities as requested.
- Interacted with children to promote positive attitudes, creative thinking and kindness toward each other.
- Focused on the core values of the YMCA to build a safe environment.
Girls Basketball Coach
Newark City Schools
11.2018 - 02.2019
- Worked as head Basketball Coach for girls in 5th and 6th grade.
- Responsible for developing fundamental skills of players.
- Created drills, team plays and practice schedules.
- Provided a safe environment for players to learn and develop not only as individuals but as a team player
Education
B.S. - Sports Management, Exercise Studies
Mount Vernon Nazarene
Mount Vernon, OH05.2021
Skills
- Adaptability
- Time Management
- Team leadership
- Team collaboration
- Caring and empathetic
- Creativity
- Conflict resolution
- Multitasking and organization
- Patient registration
- Front desk operations
- Insurance verification
- Program and marketing planning
- Word processing
- Cerner
- HIPAA compliance
- POS collections
- Important Message from Medicare (IMMs)
Timeline
Patient Access Specialist
Ensemble Health Partners for Fairfield Medical Center
07.2023 - Current
Marketing Assistant
Englefield Oil Co.
11.2021 - 04.2023
Life Enrichment Director
Randall Residence of Newark
09.2021 - 11.2021
GRD Intern
Granville Recreation District
05.2021 - 08.2021
Lead Camp Counselor
Champaign Family YMCA
06.2020 - 08.2020
Camp Counselor
Buckeye Valley YMCA
06.2019 - 08.2019
Girls Basketball Coach
Newark City Schools
11.2018 - 02.2019
B.S. - Sports Management, Exercise Studies
Mount Vernon Nazarene
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