Tania Ortiz
Bronx,NY
Summary
I am a goal-driven individual who is well-versed in performing diverse administrative functions. I am a positive team player with a natural ability to lead. With my administrative, healthcare, and retail background, I believe I can be an asset to any business or medical facility.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
Hospital for Special Surgery
New York, N.Y.
11.2023 - Current
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Verified patient insurance coverage and benefits, provided explanation of benefits and collected copays.
- Maintained accurate records of patient registration information in electronic health record system.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Provided support to medical staff by obtaining authorizations from insurers for services rendered.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Demonstrated knowledge of coding systems used in a healthcare setting.
- Educated patients about policies and procedures within the facility.
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
Senior Patient Coordinator
Weill Cornell Medicine
New York, N.Y.
12.2020 - 11.2023
- Scheduled and coordinated patient appointments with physicians, specialists, and other healthcare providers.
- Managed patient scheduling, providers' schedules, referrals, authorizations, and other related activities within the department.
- Provided patients with assistance in navigating the healthcare system and connecting them to appropriate resources.
- Assessed patient needs and communicated those needs to other staff members as needed.
- Conducted follow-up calls after hospital discharge to ensure adequate post-care instructions were followed by the patient.
- Maintained accurate documentation of all interactions with patients in an electronic health record system.
- Answered incoming phone calls promptly and professionally, directing callers appropriately as needed.
- Performed administrative tasks such as filing paperwork or entering data into a computer system.
- Resolved conflicts between patients, family members, physicians, or other members of the healthcare team in a timely manner.
- Completed insurance verifications and claim forms for patient intake and processing.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Worked closely with management to ensure and create proper workflow.
- Trained all new employees on daily operations.
Patient Registrar
NYP - Urology Associates
Brooklyn, N.Y.
01.2019 - 12.2020
- Greeted and checked in patients, verified insurance coverage, and collected co-pays.
- Managed the front desk operations, including filing, administration/disability forms, scheduling appointments, and procedures.
- Obtain authorization for procedures and medications.
- Organized medical records and documents in accordance with HIPAA regulations.
- Provided administrative support to office manager and other staff members.
- Answered phones, responded to inquiries, and directed calls to appropriate personnel.
- Trained all new employees on daily operations and EMR systems used.
- Acted as key holder for two offices.
Education
BBA - Psychology
Capella University
Minneapolis, MN01-2026
High School Diploma -
Murry Bergtraum High School For Business Careers
New York, NY01-2014
Skills
- Knowledge of EMR systems and medical terminology
- Verbal and written communication
- Team Leadership
- Time Management
- Critical thinking / problem solving
- Adaptability
References
References available upon request.
Timeline
Patient Access Specialist
Hospital for Special Surgery
11.2023 - Current
Senior Patient Coordinator
Weill Cornell Medicine
12.2020 - 11.2023
Patient Registrar
NYP - Urology Associates
01.2019 - 12.2020
BBA - Psychology
Capella University
High School Diploma -
Murry Bergtraum High School For Business Careers
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