Blessing Kendrick
Albany,GA
Summary
Detail-oriented Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
2
2
years of professional experience
Work History
Patient Access Specialist
Phoebe Putney Health System
2022.01 - Current
- Collaborate with clinical staff to ensure seamless coordination of care for patients.
- Provide excellent customer service to patients and medical staff.
- Reduce billing errors by verifying demographic information and updating records as needed.
- Maintain patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Participate in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Schedule outpatient procedures to ensure efficient and timely care for patients.
- Handle sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Education
Bachelor of Science - Biology
Albany State University
Albany, GA12.2024
High School Diploma -
Westover High School
Albany, GA05.2019
Skills
- Multi-Line Telephone Systems
- Data entry proficiency
- EMR
- Communicating to Patients and Families
- Scheduling Diagnostic Procedures
- Medical Terminology
- Problem-Solving
- Calm and Effective Under Pressure
- Phone and Email Etiquette
- Patient Confidentiality and Data Security
- Documenting and Recording Information
- Insurance verifying
- Reliability and Dedication
- Healthcare Software Knowledge
Timeline
Patient Access Specialist
Phoebe Putney Health System
2022.01 - Current
Bachelor of Science - Biology
Albany State University
High School Diploma -
Westover High School
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