Maricar Moran
Chandler,AZ
Summary
Customer focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Claims Auditor
CNA National Warranty Corporation
Scottsdale, Arizona
04.2023 - 12.2024
- Reviewed claims for accuracy and compliance with company policies.
- Analyzed documentation to verify claim legitimacy and completeness.
- Communicated effectively with internal departments regarding audit results.
- Processing and completing credit card payments from dealerships.
- Answering incoming calls as needed.
- Billed E-claims and rental invoices.
Customer Service Representative
Neural Claim System
Chandler, Arizona
11.2016 - 03.2023
- Assisted customers with inquiries through phone and email communication.
- Scheduled glass inspection appointments for windshields.
- Trained new staff on appointment setting processes and customer service standards.
- Answering high call volume inbound calls.
- Proficient in using Microsoft Outlook, Word, and PowerPoint.
- Organize and create invoices to bill insurance companies.
- Prioritize and manage assigned claims.
Mailroom Clerk
Randstad
Phoenix, Arizona
10.2014 - 02.2016
- Sorted and distributed incoming mail to designated departments efficiently.
- Ensured proper labeling and handling of sensitive documents.
- Received and sorted incoming mail, packages, and courier deliveries.
- Processed tax documents.
Education
High School Diploma -
Hamilton High School
Chandler, AZ05-2012
Certified Nursing Assistant
Pima Medical Institute
Skills
- Claims auditing
- Effective communication
- Team leadership
- Customer service
- Scheduling
- Computer literacy
Timeline
Claims Auditor
CNA National Warranty Corporation
04.2023 - 12.2024
Customer Service Representative
Neural Claim System
11.2016 - 03.2023
Mailroom Clerk
Randstad
10.2014 - 02.2016
High School Diploma -
Hamilton High School
Certified Nursing Assistant
Pima Medical Institute