MARICARLA DIAZ ALMEIDA
Rochester,NY
Summary
A hardworking and reliable employee with an extensive background operating cash registers and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Recently finished her medical interpreting class with 48+ hours of training at MCC.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
BJ's Wholesale
Webster, NY
11.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Crew Member
McDonald's
Rochester, NY
11.2022 - Current
- Handled customer complaints in a professional and courteous manner
- Cleaned and sanitized store restroom areas and stalls.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Fulfillment
Macy's
Rochester, NY
11.2021 - 01.2022
- Picked and processed online orders for customers
- Packed the online orders and prepared them for shipping.
Receiving
Burlington
Rochester, NY
10.2019 - 12.2019
- Processed merchandise for customers
- Displayed merchandise on the floor for customers.
Education
Associate in Arts (A.A.) in Creative Writing -
Monroe Community College
Rochester, NY06-2024
Skills
- Spanish Speaker
- Fast typer
- Customer Service
- Money Handling
- Order Packaging
- Customer service expertise
Languages
- Spanish
- Bilingual
Certification
- Medical Interpreting (Spanish)
Languages
Spanish
Native/ Bilingual
Timeline
Cashier
BJ's Wholesale
11.2023 - Current
Crew Member
McDonald's
11.2022 - Current
Fulfillment
Macy's
11.2021 - 01.2022
Receiving
Burlington
10.2019 - 12.2019
Associate in Arts (A.A.) in Creative Writing -
Monroe Community College
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