Maricarmen Canchola
Jacksonville,TX
Summary
Excelled in fast-paced environments, demonstrating exceptional organizational skills Proven ability to enhance customer satisfaction and streamline operations, making significant contributions to team success. Fluent in English and Spanish, enhancing team communication and customer service.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to learn and adapt to new things
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Cook /Food Preparation Worker
Jalapeño tree
Jacksonville, TX
01.2024 - 04.2024
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Used standardized recipes and other instructions to prepare food.
- Grilled and deep fried various foods from meats to potatoes.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Made meals in accordance with company standards and requirements.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Warehouse Worker
Zyklus Heat Transfer
Jacksonville, TX
07.2021 - 02.2022
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Packed boxes and stock using organizational guidelines.
Customer Service Representative
Concentrix
Jacksonville, TX, TX
05.2016 - 11.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
Education
Certified Medical Assistant
Necoles Learning Academy
Jacksonville, TX10-2024
Certified Nursing Assistant -
Nicole's Learning Academy
Jacksonville, TX05-2022
High School Diploma -
Jacksonville High School
Jacksonville, TX05-2016
Skills
- Food handling
- Dish preparation
- OSHA
- Bilingual
- Reliable
- Responsible
- Clinical skills
- Vital signs
- Injections
- Rooming patients
- Communication
- Good Telephone Etiquette
- Organizational Skills
- Research
- Multitasking
- Basic Math
- Computer Skills
- Cultural Awareness
- Public Speaking
- Active Listening
- Self-Directed
- Conflict Resolution
- Customer Service
- Data Entry
- Information Security
- Data Collection
- Call Center Operations
- Tracking complaints
- High-energy attitude
- Client Relations
- Technical Support
- Documentation
- Customer Education
- Grammar
- Opening and closing accounts
Timeline
Cook /Food Preparation Worker
Jalapeño tree
01.2024 - 04.2024
Warehouse Worker
Zyklus Heat Transfer
07.2021 - 02.2022
Customer Service Representative
Concentrix
05.2016 - 11.2016
Certified Medical Assistant
Necoles Learning Academy
Certified Nursing Assistant -
Nicole's Learning Academy
High School Diploma -
Jacksonville High School