MARICEL ANSELMO-DOWNS
Arvada,CO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Martial Arts Instructor
Atlas Martial Arts
Arvada, CO
03.2021 - Current
- Conducted regular assessments to evaluate student progress and adapt training methods accordingly.
- Fostered a positive learning environment that encouraged discipline, respect, and self-improvement among students.
- Collaborated with staff to organize community outreach events promoting wellness through martial arts.
- Mentored junior instructors, providing guidance on effective teaching techniques and class management strategies.
- Enhanced student retention rates through personalized engagement and motivational support strategies.
- Developed safety protocols ensuring a secure training environment for all participants.
- Provided feedback and corrections to improve students' skills and techniques.
- Instructed on proper breathing techniques, stances, and forms.
- Served as a mentor for aspiring martial artists seeking guidance on personal growth within the practice of their chosen disciplines.
- Fostered a positive learning environment by promoting respect, self-discipline, and teamwork among students.
- Collaborated with fellow instructors on curriculum development and instructional strategies to ensure consistent high-quality instruction across all classes.
- Evaluated student performance to determine promotion in rank.
Stay at Home Mom
Stay At Home Mom
11.2014 - Current
Patient Services Representative
California Pacific Medical Center
San Francisco, CA
04.2011 - 10.2014
- Facilitated patient check-in and registration processes to enhance workflow efficiency.
- Managed appointment scheduling using electronic health record (EHR) systems for optimal patient care.
- Provided support in resolving patient inquiries and concerns, ensuring high satisfaction levels.
- Coordinated with healthcare providers to streamline communication and improve service delivery.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Surgery Coordinator/Charges Representative
California Pacific Medical Center
San Francisco, CA
09.2007 - 07.2010
- Coordinated surgical schedules to optimize operating room utilization and patient flow.
- Developed and maintained relationships with surgeons, anesthesiologists, and nursing staff to enhance communication.
- Implemented electronic health record systems to streamline documentation and improve data accuracy.
- Collaborated with multidisciplinary teams to identify process improvements in surgical operations and patient outcomes.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Documented and collected patient data in Software to maintain accuracy and security.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Abided by state and federal healthcare guidelines and laws and reported non-compliance issues.
- Troubleshot scheduling conflicts or issues promptly, working closely with involved parties to find mutually beneficial solutions quickly.
- Contributed to departmental goal-setting initiatives aimed at improving patient outcomes and satisfaction rates following surgeries.
- Participated in ongoing professional development opportunities to stay current on best practices in surgery coordination and related fields.
- Assisted in the development of standardized protocols for surgery coordination, improving overall efficiency across multiple departments.
- Demonstrated adaptability and flexibility by successfully coordinating surgeries across multiple specialties, including orthopedic, general, and plastic surgery procedures.
- Assisted in the training and onboarding of new surgery coordinators, promoting a supportive team atmosphere and helping ensure consistent standards of care.
- Fostered collaborative relationships among health care team by communicating, responding to requests and building rapport.
- Maintained accurate medical records for all patients undergoing surgery, facilitating effective communication among healthcare providers.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Performed various administrative tasks by filing, copying and faxing documents.
- Collaborated with team members to improve communication and workflow efficiency.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Medical Receptionist/Surgery Coordinator
San Francisco Surgical Medical Group
San Francisco, CA
11.2003 - 09.2007
- Managed patient scheduling and appointment confirmations, enhancing office efficiency.
- Coordinated communication between patients and healthcare providers to ensure seamless service delivery.
- Maintained accurate medical records using electronic health record systems, ensuring compliance with regulations.
- Trained new staff on office procedures and software applications, fostering a collaborative team environment.
- Developed patient intake processes that improved data accuracy and reduced wait times significantly.
- Oversaw billing inquiries and insurance verification processes, resolving issues promptly to enhance patient satisfaction.
- Implemented workflow improvements that streamlined front desk operations and enhanced overall productivity.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
Education
Bachelor of Science - Health Administration
University of Phoenix
ONLINE03.2009
Associates in Applied Science - Electronics in Computer Technology
Heald College
San Francisco, CA10.2000
Skills
Windows 11
EPIC Application
PCIS / Manager Application
PICIS Application
Lawson Application
Sunrise Application
Schedule Viewer System
KRONOS Timecard System
MS4 Application
Excellent Communication Skills
Type 65 wpm and Data Entry Skills
Detail Oriented and Highly Organized
Fast Learner
Knowledge of medical terminology
Knowledge of CPT, HCPCS, ICD-10 CM Coding
Electronic Circuit Analysis
Modern Data Communications
Computer Networking
PC Troubleshooting and Configuration
Programming C
Certification
Basic Life Support - American Heart Association - June 2025
Timeline
Martial Arts Instructor
Atlas Martial Arts
03.2021 - Current
Stay at Home Mom
Stay At Home Mom
11.2014 - Current
Patient Services Representative
California Pacific Medical Center
04.2011 - 10.2014
Surgery Coordinator/Charges Representative
California Pacific Medical Center
09.2007 - 07.2010
Medical Receptionist/Surgery Coordinator
San Francisco Surgical Medical Group
11.2003 - 09.2007
Associates in Applied Science - Electronics in Computer Technology
Heald College
Bachelor of Science - Health Administration
University of Phoenix