MARICEL BUENAVENTURA
Retail Store Associate
Fort Lauderdale,Florida
You are never too old to be what you might have been.
George Eliot
Summary
A diligent and hardworking retail sales associate with over six years of experience. Courteous and customer service- oriented perceives to provide extraordinary greeting services and the capability to communicate with customers that ensure positive feedback and client retention in fast-paced retail environments. Demonstrates politeness, professionalism, and genuine respect with the ability to enhance sales through upselling techniques and by executing sales & negotiation strategies that drive sales profitability. Enthusiastic restaurant server with eight years of experience working in busy eating establishments . Friendly and upbeat with strong organization, teamwork and interpersonal skills. Reliable, punctual and flexible professional with multitasking and planning abilities A skilled home educator with twelve years of teaching experience. Ability to teach in diverse settings with ease, create engaging lesson plans, and present material to children in varying learning environments. Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
13
13
Certifications
2
2
Languages
Work History
Teacher’s Assistant
CCA Hollywood
Hollywood
08.2023 - Current
- Helping Teachers with lesson preparation, including collecting materials and setting up equipment " Reviewing lessons or lectures with students on a one-on-one basis or in small groups " Supervising students in class, between classes and during recreation periods and field trips " Tracking attendance, grading assignments and calculating grades " Giving extra help to students who need special accommodations or are struggling with a concept " Assisting students with special learning requirements, including disabilities or English as a second language students " Attending faculty meetings and parent conferences " Collaborating with the Teacher to identify students issues and recommend solutions " Observing state, school and class rules and regulations
Barista/Retail Attendant
Generous Cafe
Fort Lauderdale
12.2022 - 08.2023
- Greeting customers in a friendly manner and taking food and drink orders "Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks "Preparing and serving food items such as soups, sandwiches and pastries "Answering customers questions about menu choices "Promoting and recommending menu options to customers "Taking payment from customers "Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups "Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning, troubleshooting and scheduling repairs "Keeping the work environment and cafe seating area clean, sanitary and organized "Responding to and resolving customer concerns or complaints "Evaluating and modifying processes to improve efficiency and quality of service "Attracting new customers and refining the menu " Greeting customers in a friendly manner and taking food and drink orders "Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks "Preparing and serving food items such as soups, sandwiches and pastries "Answering customers questions about menu choices "Promoting and recommending menu options to customers "Taking payment from customers "Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups "Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning, troubleshooting and scheduling repairs "Keeping the work environment and cafe seating area clean, sanitary and organized "Responding to and resolving customer concerns or complaints "Evaluating and modifying processes to improve efficiency and quality of service "Attracting new customers and refining the menu
Home Educator, Family
05.2011 - 07.2023
- Home
- Assisting self-directed learners with tasks respecting their own pace
- Teach children based on their interests providing varied sources and resources
- Support parents directing their childs learning if requested
- Create a welcoming environment by modeling respect for each others diverse cultures, language skills, and experiences
- Utilize feedback and reflection to improve practice
- Recognize the primary role to help children become more confident, more successful, self directed learners
- Foster a love of learning and increased interest in the world around them
- Maintain a growth mindset toward student learning and teaching practice
- Facilitates problem-solving with a curious mind and critical thinking skills.
Restaurant Server
Das Feuerschiff Hamburg
Hamburg, Germany, Hamburg
03.1998 - 09.2005
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Stayed up-to-date on menu changes to help customers make food choices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate -
High - undefined
07.1990 - 05.1994
Skills
Group and individual instruction
undefinedCertification
Time management - 10+ years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Teacher’s Assistant - CCA Hollywood
08.2023 - Current
Barista/Retail Attendant - Generous Cafe
12.2022 - 08.2023
- Home Educator, Family
05.2011 - 07.2023
Restaurant Server - Das Feuerschiff Hamburg
03.1998 - 09.2005
Schule Sengelmannstr - High,
07.1990 - 05.1994
Colon Language School Hamburg - Associate,