Maricel Florendo
Killeen,Texas
Summary
Dynamic customer service professional with extensive experience at Movate, excelling in high-pressure environments. Proven problem-solver skilled in call center operations and adept at building rapport with clients. Recognized for enhancing customer satisfaction through effective issue resolution and proficient software navigation, ensuring seamless service delivery and fostering loyalty.
Overview
31
31
years of professional experience
Work History
Call Center Representative
Movate
Temple, TX
03.2025 - 07.2025
Call Center Representative
Triple Impact Connections
Killeen, Texas
09.2024 - 02.2025
- Managed high-volume inbound calls to address customer inquiries and concerns.
- Utilized CRM software to document interactions and track customer requests efficiently.
- Collaborated with team members to resolve complex issues and enhance service quality.
Collections Agent
Intelogix
Copperas Cove, TX
05.2022 - 09.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Customer Service Cashier
Diamond Parking
Honolulu, HI
08.2020 - 01.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Walmart
Waipahu, HI
10.1997 - 01.2002
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Filing Clerk
Maaco Enterprises Inc Maaco Auto Pntg Bodywork Ctr
Pearl City, HI
08.1994 - 10.1995
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
- Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
Education
High School Diploma -
Las. Vegas High
Las Vegas, NV06.1997
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Inbound phone calls
- Call center operations
- Communicating with clients
- Payment processing
- Calm disposition
- Building rapport
- Account updating
- Customer service optimization
- Inbound phone call management
- Database research
- Logging call information
- Cash handling
- Delivery tracking
- Proficient in software
- CRM navigation
Timeline
Call Center Representative
Movate
03.2025 - 07.2025
Call Center Representative
Triple Impact Connections
09.2024 - 02.2025
Collections Agent
Intelogix
05.2022 - 09.2024
Customer Service Cashier
Diamond Parking
08.2020 - 01.2022
Customer Service Cashier
Walmart
10.1997 - 01.2002
Filing Clerk
Maaco Enterprises Inc Maaco Auto Pntg Bodywork Ctr
08.1994 - 10.1995
High School Diploma -
Las. Vegas High