MARICEL KNAPP
Sheboygan,WI
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Light Assembler
American Orthodontics
Sheboygan, WI
08.2022 - Current
- Monitored inventory levels of necessary parts and supplies.
- Cleaned up workstation after each shift was completed.
- Verified the accuracy of assembled components using measuring instruments.
- Performed quality control checks on finished products.
- Isolated and removed defects to maintain specification compliance for every part.
- Identified defective parts and reported them to supervisors.
Online Bookkeeper
Boundless Faith
, Remote / Freelance
01.2020 - 01.2023
- Managed all aspects of accounts payable and receivable
- Prepared detailed financial reports and reconciled bank statements
- Accurately recorded financial transactions to ensure compliance with reporting standards
- Documented transaction details to track and manage financial data.
- Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information.
- Reconciled or entered report discrepancies found in financial records.
Customer Service Representative
The Results Companies - Cebu
LAPU LAPU CITY, PHILIPPINES
02.2018 - 06.2020
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted available products and services to customers during service, account management, and order calls.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided excellent customer service to resolve customer complaints promptly.
Shift Supervisor
Emirates National Company
Dubai, UAE
09.2013 - 09.2017
- Supervised and led employees to maintain productivity and customer service levels.
- Planned and developed new operation processes to innovate and stay competitive.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Educated customers about offerings, promotions, and pricing to boost sales.
- Investigated accidents or incidents occurring during shift hours.
- Managed inventory, invoicing, and financial statement reporting for the store.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
Education
Bachelor of Arts - BUSINESS ADMINISTRATION - ACCOUNTING
University of Maine-Presque Isle
08-2024
ACCOUNTING ASSISTANT -
Lakeshore Technical College
Cleveland, WI07-2023
Bachelor of Science - BUSINESS ADMINISTRATION - FINANCIAL MANAGEMENT
University of The Visayas
Cebu City, Philippines 06-2020
Master of Science - Accounting
Western Governors University
Salt Lake City, UTSkills
- Accounts Payable/Receivable Management
- Financial Reporting and Analysis
- Bank Reconciliations
- Financial Transaction Recording
- QuickBooks Online & Xero
- Inventory Management
- US Taxation
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Quality assurance
- Problem-solving
- Teamwork
- Adaptability
- Attention to detail
- Staff management
- Training and mentoring
Timeline
Light Assembler
American Orthodontics
08.2022 - Current
Online Bookkeeper
Boundless Faith
01.2020 - 01.2023
Customer Service Representative
The Results Companies - Cebu
02.2018 - 06.2020
Shift Supervisor
Emirates National Company
09.2013 - 09.2017
Bachelor of Arts - BUSINESS ADMINISTRATION - ACCOUNTING
University of Maine-Presque Isle
ACCOUNTING ASSISTANT -
Lakeshore Technical College
Bachelor of Science - BUSINESS ADMINISTRATION - FINANCIAL MANAGEMENT
University of The Visayas
Master of Science - Accounting
Western Governors University
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