Summary
Work History
Education
Skills
Timeline
Generic

Maricel Ragasa

Wailuku,HI

Summary

Store Manager with 3 years of experience and 11 years in the food industry, specializing in customer service and team leadership. Achieved significant improvements in customer satisfaction through targeted training and mentoring programs. Expert in inventory management and cash control, contributing to operational efficiency. Recognized for creating a positive work environment that enhances team performance and meets operational goals.

Work History

Store Manager

Taco Aloha
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

3 Year - Hotel And Management

Caragan State University
Philippines

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Ordering
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Recruiting and hiring
  • Operations management
  • Leadership development
  • Supply ordering
  • Policies and procedures
  • Staff management
  • Staff supervision
  • Employee scheduling
  • Accurate cash handling
  • Work Planning and Prioritization
  • Documentation and reporting

Timeline

Store Manager

Taco Aloha

3 Year - Hotel And Management

Caragan State University
Maricel Ragasa