Maricela Castro Maturana
Homestead,FL
Summary
Reliable hard worker dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
Overview
2
2
years of professional experience
Work History
Housekeeper
Private Home
03.2023 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Adhered to professional house cleaning checklist.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Operated electronic backpack vacuums and floor sweepers.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Pet Sitter
Private Client
03.2023 - Current
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Gave animals proper attention to promote secure environment in owner's absence.
- Prepared food and water following instructions from pet owners.
Babysitter
Private Family Client
03.2023 - Current
- Communicated positively with children and guardians.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted children with homework assignments and special projects across different subjects.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Customer Service Representative
Isla Grande
07.2022 - 12.2022
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Cashier
Cimex S.A
01.2022 - 07.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Sales Associate
Copextel S.A
11.2021 - 01.2022
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
Education
High School Diploma -
Enrique Jose Varona
Holguin, Cuba11.2021
Skills
- Guest Relations
- Supply Inventory Management
- Infection Control
- Window Cleaning
- Customer Service
- Cleaning Techniques
- Residential Cleaning
- Vacuuming
- Ceiling Fan Cleaning
- Mopping and Sweeping
- Housekeeping
- Ordering Cleaning Supplies
Timeline
Housekeeper
Private Home
03.2023 - Current
Pet Sitter
Private Client
03.2023 - Current
Babysitter
Private Family Client
03.2023 - Current
Customer Service Representative
Isla Grande
07.2022 - 12.2022
Cashier
Cimex S.A
01.2022 - 07.2022
Sales Associate
Copextel S.A
11.2021 - 01.2022
High School Diploma -
Enrique Jose Varona
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