MARICELA MAR
Provo
Summary
Knowledgeable Housekeeping coordinator with proven background in running successful businesses and driving growth. Leveraged strategic planning and operational excellence to achieve significant milestones. Demonstrated leadership and problem-solving skills to enhance team performance and operational efficiency.
Overview
10
10
years of professional experience
Work History
Airbnb Cleaner
Premium Rentals
01.2020 - Current
- Enhanced client satisfaction with thorough cleaning and maintenance of all properties.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Ensured clean and welcoming environment for clients by meticulously cleaning common areas, bedrooms, bathrooms, and kitchens.
- Enhanced properties cleanliness by performing thorough regular cleaning tasks, including sweeping, mopping, dusting, and sanitizing.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Owner
Mars Services LLC
01.2015 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Trained and motivated employees to perform daily business functions.
Education
College Degree - English
Autonomous University of Tamaulipas
05.2002
Family Relations Certificate -
Brigham Young University Idaho
12.2024
Skills
- Efficient task completion
- Multitasking and organization
- Verbal and written communication
- Adaptable and flexible
- Checklists and recordkeeping
- Active listening
- Customer service
- Team collaboration
- Problem-solving
- Crew management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Airbnb Cleaner
Premium Rentals
01.2020 - Current
Owner
Mars Services LLC
01.2015 - Current
Family Relations Certificate -
Brigham Young University Idaho
College Degree - English
Autonomous University of Tamaulipas
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