ROXETTE CLENDENNEN
Snyder Hotel Group LLC (Comfort Inn & Suites)
Snyder,TX
3
Languages
1
Certification
15
Years of experience
I am a hardworking service industry team member with strong commitment to delivering excellent customer experiences. Efficient in managing multiple tasks simultaneously, maintaining clean and organized work environment, and ensuring customer satisfaction through attentive service with excellent communication skills. I am also a conscientious team player with strong skills in customer service and food preparation, ensuring quick and accurate order processing. Skilled with solid work ethic that drives efficiency and minimal errors in daily tasks. I was a Service Crew Member as well with strong focus on delivering efficient and reliable service. Demonstrates consistent performance in handling tasks such as order taking and cash handling. Committed to maintaining smooth workflow and accomplishing daily objectives in fast-paced environment.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement.
Work History
Housekeeping Cleaner
1 Year 3 Months- Maintained cleanliness and organization of guest rooms and common areas to enhance guest experience.
- Operated cleaning equipment such as vacuums, floor scrubbers, and carpet extractors efficiently.
- Collaborated with team members to ensure timely completion of daily cleaning schedules.
- Inspected rooms for maintenance issues and reported findings to appropriate staff for resolution.
- Fostered positive relationships with guests by promptly addressing their requests and concerns regarding cleanliness.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Developed and implemented cleaning checklists to enhance consistency in service quality.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
- Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Verified cleanliness and organization of storage areas and carts.
- Operated electronic backpack vacuums and floor sweepers.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Washed and put away kitchen dishes, utensils and glassware.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Changed bed linens and collected soiled linens for cleaning.
- Polished fixtures to achieve professional shine and appearance.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Hang, cleaned and rehung draperies to maintain freshness.
Graphic Artist
5 Months- Developed innovative graphic designs for various marketing campaigns, enhancing brand visibility.
- Streamlined design processes through implementation of new software tools, improving workflow efficiency.
- Managed multiple projects simultaneously while ensuring adherence to deadlines and quality standards.
- Used Adobe Photoshop to create images and layouts.
- Designed website layouts, templates, and unique branded looks.
- Applied knowledge of production to create high-quality images.
- Enhanced brand visibility by designing eye-catching marketing materials and promotional campaigns.
- Designed graphics for websites, logos and promotions for marketing purposes.
Front Desk Receptionist
1 Year- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated reservations and room assignments using property management system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on front desk procedures and hotel policies to ensure consistency.
- Monitored inventory of office supplies and amenities, placing orders as needed to maintain stock levels.
- Developed and maintained positive relationships with guests, enhancing overall satisfaction scores.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Greeted visitors warmly, creating positive first impression of organization.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Organized and maintained files and records to ensure up-to-date documentation.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Collected payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Helped office staff prepare reports and presentations for internal or client-related use.
Financial Secretary
4 Years- Collaborated with departments to enhance accounting project outcomes.
- Analyzed financial data using advanced software programs such as Microsoft Excel.
- Processed payrolls accurately and efficiently according to established procedures.
- Generated comprehensive reports on daily banking activities to support informed decision-making.
- Processed payrolls with precision, ensuring adherence to established procedures and timely employee payments.
- Responded to incoming phone calls, providing information to callers and facilitating communication. to give information to callers, take messages, or transfer calls.
- Developed and maintained budgets for various church programs, facilitating effective resource allocation.
- Managed financial records and transactions to ensure accuracy and compliance with church policies.
- Coordinated payroll processing for staff and volunteers, ensuring timely and accurate payments.
- Oversaw preparation of financial reports for leadership meetings, enhancing decision-making processes.
- Implemented improved bookkeeping practices, increasing efficiency in financial operations.
- Streamlined donation tracking system, improving transparency and accountability in fundraising efforts.
- Received dues, fees and payments and provided transaction receipts.
- Maintained accurate records of organizational finances and generated reports as requested.
- Enhanced financial transparency by implementing accurate record-keeping practices for all transactions.
- Ensured timely invoice processing and payment, maintaining strong vendor relationships while upholding company reputation.
- Maintained confidentiality of information related to receiving, recording and depositing of funds.
- Managed accounts receivable, diligently pursuing overdue payments while maintaining positive client relationships.
- Developed comprehensive financial policies and procedures, ensuring consistency in accounting practices across the organization.
- Performed control and balancing procedures to verify accuracy of drawers.
- Reduced accounting errors with meticulous attention to detail and thorough review of financial statements.
- Improved efficiency in payroll processing, ensuring accurate compensation for all employees and adherence to relevant labor laws.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Payroll Clerk
1 Year 8 Months- Processed payroll for over 200 employees using ADP software, ensuring timely and accurate disbursements.
- Managed employee timekeeping records, verifying hours worked and resolving discrepancies promptly.
- Conducted monthly reconciliations of payroll accounts, identifying and correcting errors to maintain accuracy.
- Assisted in preparation of year-end payroll reports, including W-2s and 1099s, ensuring compliance with regulations.
- Processed new hire paperwork and documents.
- Maintained confidentiality of employee records and payroll information.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Established a well-organized filing system for maintaining all payroll-related documents securely.
- Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
- Assisted in the preparation of year-end tax forms, including W-2s and 1099s, for timely distribution to employees.
- Optimized direct deposit setup for employees, ensuring prompt and reliable salary payments.
- Ensured compliance with federal and state payroll regulations, staying updated on changes in tax laws.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Processed manual checks for employees in accordance with company policies.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
DATA ENTRY
1 Year 5 Months- Performed daily data entry operations for order processing activities.
- Performed data entry tasks into company database accurately and efficiently.
- Assisted with data entry of customer information into database system.
- Utilized computer software programs for data entry and analysis.
- Performed administrative tasks such as filing, scanning, data entry.
TREASURY CLERK
2 Months- Initiated corrective actions to ensure accurate processing of financial transactions.
- Developed efficient processes for handling incoming payments and outgoing disbursements.
- Collaborated with finance team on projects to enhance treasury operations.
- Operated computers programmed with accounting software to record, store, and analyze information.
- Collaborated closely with other members of the finance team on various projects.
- Provided support during internal and external audit reviews related to treasury functions.
- Prepared periodic reports on treasury activities, including cash balances and investment performance.
CUSTOMER SERVICE REPRESENTATIVE
9 Months- Resolved customer complaints and inquiries promptly, enhancing customer satisfaction.
- Cultivated customer loyalty through proactive communication and rapport-building.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Applied problem-solving techniques to effectively address complex customer inquiries.
INTERN
4 Months- Built relationships with coworkers and team members, enhancing collaboration and overall work productivity.
- Completed on-the-job training sessions and demonstrated learned skills to supervisors.
- Collaborated with team members to complete tasks, contributing to successful achievement of training objectives.
- Gained experience in problem-solving and troubleshooting issues for customers.
- Managed multiple tasks simultaneously while effectively working independently and as part of team.
SERVICE CREW
1 Year 9 Months- Developed strong working relationships with fellow team members and supervisors through effective communication and collaboration.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Demonstrated excellent customer service and communication skills while managing a high-volume of orders in a fast-paced restaurant environment.
- Maintained cleanliness of work area, including counters, tables, floors, walls, utensils, dishware and glassware throughout shift.
- Provided timely, accurate and efficient food service to customers with a warm and friendly attitude.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Stocked shelves to organize aisles in assigned department.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Bachelor of Business Administration And Management - BUSINESS ADMINISTRATION MAJOR IN MARKETING MANAGEMENT
- Certification of Participation Coping with Low Productivity in the Work Place Seminar on March 26,2016 at Multipurpose Hall,4th Floor Main Building Cagayan de Oro College - PHINMA Education Network.
- Certification of Participation Step Up, Get Hired Job Search Strategies and Skills Training on January 22,2016 at Auditorium Main Building Cagayan de Oro College - PHINMA Education Network.
- Certification of Recognition as Second Placer of the My BA life Cup Video during Business Administration Day 2015 on February 28,2015 at Cagayan de Oro College - PHINMA Education Network.
- Certification of Participation Business and Employment Seminar with the theme: Know Your Market Value Today on March 16,2015 at VIP Hotel Don Apolinar Velez St Cagayan de Oro College.
- Certification of Participation Basic Salesmanship Training Seminar on March 16,2015 at VIP Hotel Don Apolinar Velez St Cagayan de Oro College.
- Certification of Participation for one of the Organizers of Basic Salesmanship Training Seminar with the theme: The sound selling procedures commonly known as the Sales Process on March 16,2015 at VIP Hotel Don Apolinar Velez St Cagayan de Oro College.
- Certification of Participation Values Formation and Personality Development Seminar on March 6-7,2015 at Cagayan de Oro College - PHINMA Education Network.
- Certification of Participation Personality Development Seminar on December 12,2014 at Auditorium Main Building Cagayan de Oro College - PHINMA Education Network.
- Certification of Participation Leadership Training Seminar on June 3-4,2013 at PHINMA main Campus, Max Suniel St,.Cagayan de Oro City.
BACHELOR OF SCIENCE - COMPUTER ENGINEERING
- Certification of Participation Client- Server Software Seminar September 1,2012 at Audio Visual Room, IT Building Mindanao University of Science and Technology.
- Certification of Participation Webpage Database Seminar September 1,2012 at Audio Visual Room, IT Building Mindanao University of Science and Technology.
- Certification of Completion Basic Knowledge on Programming Skill (C++ Programming) on February 28,2013 at PHINMA Cagayan de Oro College.
- Certification of Participation Computer Engineering the JPHICES Convention 2013 on February 1,2013 at Audio Visual Room, IT Building Mindanao University of Science and Technology.
- Certification of Participation Android Application Development Seminar on January 26,2013 at Audio Visual Room, IT Building Mindanao University of Science and Technology.
Skills
Customer service
Safety awareness
Team collaboration
Efficient task completion
Cash handling proficiency
Salesmanship
Verbal and written communication
Relationship building
Stress tolerance
Safe handling standards
Time management
Attention to detail
Listening skills
Data entry
Administrative skills
File organization
Hospitality services
Filing
Office organization
Administrative support
Initiative-taking
Office administration
Work prioritization
Guest relations
Hospitality best practices
Business administration
Filing and sorting
Correspondence typing
Punctual and reliable
Microsoft office
Courteous and professional
Accomplishments
- Achieved results by completing task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Certified Marketing Strategist at ABS-CBN, Business Management Certification at COC-PHINMA
LANGUAGES
Tagalog/Visayan
Native
English
Timeline
Graphic Artist
Frsport
04.2026 - 09.2026Read More
Front Desk Receptionist
Snyder Hotel Group LLC ( Comfort Inn & Suites)
08.2025 - 08.2026Read More
Housekeeping Cleaner
Snyder Hotel Group LLC (Comfort Inn & Suites)
06.2025 - CurrentRead More
Payroll Clerk
Adam Clendennen's Electrical Services LLC
08.2023 - 04.2025Read More
Financial Secretary
First Baptist Church of Ira
05.2021 - 05.2025Read More
DATA ENTRY
FRSport
05.2018 - 10.2019Read More
TREASURY CLERK
SM SUPERMARKET
11.2017 - 01.2018Read More
CUSTOMER SERVICE REPRESENTATIVE
The Results Company
03.2016 - 12.2016Read More
INTERN
ABS-CBN Regional Network Group
11.2015 - 03.2016Read More
SERVICE CREW
Greenwich Pizza and Pasta
09.2011 - 06.2013Read More
PHINMA Cagayan De Oro College
Bachelor of Business Administration And Management from BUSINESS ADMINISTRATION MAJOR IN MARKETING MANAGEMENT
Read More
PHINMA Cagayan De Oro College
BACHELOR OF SCIENCE from COMPUTER ENGINEERING
Read More
Personal Information
- Date of Birth: 1993-04-17
- Nationality: Filipino