Dedicated and compassionate Medical Assistant with extensive experience in clinical support, patient care, and healthcare administration. Skilled in patient intake, medical history documentation, phlebotomy, EKGs, and performing basic laboratory tests. Known for delivering exceptional customer service, maintaining accurate medical records, and ensuring a smooth patient flow within busy clinical environments. Bilingual in English and Spanish with strong communication abilities that support effective collaboration between patients, providers, and healthcare teams. Highly organized, adaptable, and committed to maintaining confidentiality while contributing to a positive and efficient workplace.
Overview
19
19
years of professional experience
Work History
Podiatrist
Northridge Medical & Professional Plaza/ Dr. Levy
Northridge, CA
04.2006 - 02.2013
Monitored patients' condition and progress and re-evaluated treatments as necessary.
Frequently conducted research to develop and test surgical techniques that would improve operating procedures and outcomes.
Inspected medical instruments, equipment and operating rooms to maintain proper hygiene and sterility.
Treated pediatric patients with minor illnesses, acute and chronic health problems and growth and development concerns.
Podiatrist
Northridge Medical & Professional Plaza/ Dr Binder
Northridge, CA
01.2006 - 02.2013
Monitored patients' condition and progress and re-evaluated treatments as necessary.
Continuously maintained proper safety and took precautionary measures to avoid the spread of disease and infection.
Inspected medical instruments, equipment and operating rooms to maintain proper hygiene and sterility.
Treated pediatric patients with minor illnesses, acute and chronic health problems and growth and development concerns.
Frequently conducted research to develop and test surgical techniques that would improve operating procedures and outcomes.
Conducted physical examinations to provide information needed for admission to school, consideration for jobs or eligibility for insurance coverage.
Medical Assistant
Tarzana Treatment Centers, Inc
18646 Oxnard St Tarzana CA. 91331
02.2017 - Current
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Implemented new administrative processes to enhance the efficiency of the front office, ultimately leading to a higher level of patient satisfaction.
Reduced patient anxiety during medical procedures by providing clear explanations, answering questions, and offering emotional support.
Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
Contributed to a well-organized work environment by maintaining clean examination rooms and restocking supplies regularly.
Prepared lab specimens for diagnostic evaluation.
Oriented and trained new staff on proper procedures and policies.
Taught patients about medications, procedures, and care plan instructions.
Completed EKGs and other tests based on patient presentation in office.
Collected and documented patient medical information such as blood pressure and weight.
Measured patient pulse oximetry.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.