Jennifer Santacruz Paredes
Arleta,CA
Overview
7
7
years of professional experience
Work History
Case Manager
The Salvation Army Aetna Bridge Home
Van Nuys, CA
02.2021 - 12.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Conducted intake assessment with clients
- HMIS knowledge and completed all data entry requirements for HMIS.
- Development of an individual service plan for each resident and monitor implementation
- Provide follow up case management for residents at 1, 2, 4 and 6 months following successful discharges.
- Assisted new residents to access financial entitlements and health care, providing advocacy when necessary.
- Assist new residents to access appropriate psychological and substance abuse care.
- Referred clients to agencies providing transitional and permanent housing.
- Provide counseling to residents on community housing, health benefits, financial support, and available community and public services.
- Maintained a current file of appropriate community resources for staff use.
- Network with outside appropriate agencies such as DMH.
- The assisted program manager bed services in med account.
- Helped create forms and flyer when needed
- Attend weekly case management meetings to update the team concerning service plan progress and emerging needs.
- Maintained positive working relations with Salvation Army representatives, volunteers, and all agencies providing services to residents.
- Assisted program manager in tasks.
- Provide oversight and management of day-to-day operations of the program, in the absence of the Program Manager.
- Help create and maintain a therapeutic environment in which clients are supported in a dignified & non-judgmental manner
- Work with the Program Manager to design, implement, monitor, and evaluate all aspects of the program.
IHSS Provider
In-Home Supportive Services
Van Nuys, CA
08.2018 - Current
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Administered medication as directed by physician.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assist with cooking and other household chores.
- Accompany my patient to medical appointments.
- Ensuring they are safe and well cared for.
Education
Bachelor Of Science - Public Health
California State University, Northridge
Northridge, CA08.2020
Skills
- Emotional Awareness
- MS Office
- Case Management Tracking
- Case Conferences
- Case Planning and Management
- Income Verification
- Trauma-Informed Care
- Case Notes
- Team Meetings
- Documentation
- Community Resources
- Bilingual English/Spanish is preferred
- Knowledge of the unique issues of homelessness
Timeline
Case Manager
The Salvation Army Aetna Bridge Home
02.2021 - 12.2023
IHSS Provider
In-Home Supportive Services
08.2018 - Current
Bachelor Of Science - Public Health
California State University, Northridge