Jennifer Santacruz Paredes

Case Manager

The Salvation Army Aetna Bridge Home

02.2021 - 12.2023

Developed and implemented comprehensive case management plans to address client needs and goals.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Monitored clients' progress and tracked client services to provide crisis interventions.
Utilized trauma-informed approach to promote healing and empowerment for clients.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Partnered with local organizations to expand access to social and community services.
Assessed community needs and identified resources for social and community service programs.
Conducted intake assessment with clients
HMIS knowledge and completed all data entry requirements for HMIS.
Development of an individual service plan for each resident and monitor implementation
Provide follow up case management for residents at 1, 2, 4 and 6 months following successful discharges.
Assisted new residents to access financial entitlements and health care, providing advocacy when necessary.
Assist new residents to access appropriate psychological and substance abuse care.
Referred clients to agencies providing transitional and permanent housing.
Provide counseling to residents on community housing, health benefits, financial support, and available community and public services.
Maintained a current file of appropriate community resources for staff use.
Network with outside appropriate agencies such as DMH.
The assisted program manager bed services in med account.
Helped create forms and flyer when needed
Attend weekly case management meetings to update the team concerning service plan progress and emerging needs.
Maintained positive working relations with Salvation Army representatives, volunteers, and all agencies providing services to residents.
Assisted program manager in tasks.
Provide oversight and management of day-to-day operations of the program, in the absence of the Program Manager.
Help create and maintain a therapeutic environment in which clients are supported in a dignified & non-judgmental manner
Work with the Program Manager to design, implement, monitor, and evaluate all aspects of the program.