SHELBI GLIDEWELL
Sulphur Springs
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Knowledge and experience in crisis intervention. Ecommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
3
3
years of professional experience
Work History
Case Manager
Child & Family Guidance Center
Dallas
10.2023 - 06.2024
- Conducting thorough assessments of clients' needs, strengths, and challenges to identify areas requiring support.
- Implementing the care plan, which may involve connecting clients with necessary resources, services, and support systems.
- Regularly monitoring client progress, evaluating the effectiveness of the care plan, and making adjustments as needed.
- Maintaining accurate and comprehensive records of client interactions, assessments, and progress.
- Coordinated case management services for children and families in need.
- Conducted comprehensive assessments to identify client needs and resources.
- Developed individualized service plans tailored to family circumstances.
- Facilitated communication between families and community resources.
- Monitored client progress and adjusted plans as necessary.
- Educated families about available programs and services for assistance.
- Provided crisis intervention and support during critical situations.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Developed individualized care plans with input from clients and their families.
- Conducted home visits to assess the safety of living environments for clients.
QMHP-CS
Texoma Community Center
Sherman
01.2023 - 10.2023
- Responding to crisis calls, texts, or chats.
- Conducting initial screenings to determine the need for further services.
- Assessing risk factors and potential for harm.
- Identifying strengths and resources within the individual and their environment.
- Providing immediate support and emotional first aid.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Facilitated crisis intervention sessions using active listening and empathy techniques.
- Conducted crisis assessments to determine immediate needs of individuals in distress.
Lead Pharmacy Tech
Medicine Chest
Sulphur Springs
03.2021 - 01.2023
- Directs and supervises the work of pharmacy technicians and assistants.
- Trains new technicians on procedures, policies, and regulations.
- Assesses and evaluates the performance of pharmacy staff.
- Assisted pharmacists in preparing and dispensing prescription medications accurately.
- Managed inventory levels and ordered medications to maintain stock availability.
- Trained and mentored junior pharmacy technicians on procedures and best practices.
- Supervised daily pharmacy operations and ensured compliance with safety standards.
- Reviewed medication orders for accuracy and resolved discrepancies promptly.
- Maintained accurate patient records using electronic health record systems effectively.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared sterile products according to established standards and procedures.
Education
Bachelor of Science - Psychology
TEXAS A&M -COMMERCE
Commerce, TX 01.2017 - 12/2022
Skills
- Written Communication
- Microsoft Suite
- Crisis Intervention
- Time Management
- Leadership
- Interpersonal Skills
- Care plan development
- Crisis intervention
- Client assessment
- Resource coordination
- Documentation management
- Case management
- Crisis assessment
- Support facilitation
- Emotional support
- Team collaboration
- Time management
- Effective communication
- Community resources
- Resource management
- Family education
- Positive attitude
- EMR / EHR
- Emotional awareness
- Home visits and inspections
- Intervention plans
- Decision-making
- Care coordination
- Case documentation
- Patient assessments
- Referral coordination
- HIPAA compliance
Timeline
Case Manager
Child & Family Guidance Center
10.2023 - 06.2024
QMHP-CS
Texoma Community Center
01.2023 - 10.2023
Lead Pharmacy Tech
Medicine Chest
03.2021 - 01.2023
Bachelor of Science - Psychology
TEXAS A&M -COMMERCE
01.2017 - 12/2022