Kathryn Donovan
Kemp,USA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
Work History
Case Manager
Written Deposition Service
01.2020 - Current
- Customer Service
- Obtain legal documents in a timely manner
- Problem solving
- Communication within and outside of our team
- Attention to detail
- Handle multiple cases and keeping them organized.
Manager/Waitress/Cashier
Barbecs
01.2014 - 01.2020
- Customer Service
- Money management
- Keeping employees on task
- Communicating clearly with customers and employees
- Handle multiple customers at once
- Upkeep of the facility
Education
Bachelor - Speech/Communication, Interdisciplinary Teaching
Texas A&M Commerce
01.2011
Skills
- 70 WPM
- Customer service
- Team player
- Progress evaluations understanding
- Case management tracking
- Multitasking
- Detail-oriented
- Time management
- Communication
- Organization
- Documentation management
- Case management
- Conflict resolution
- Case organization
- Resource allocation
- Interdepartmental communication
- Team collaboration
- Problem solving
- Critical thinking
- Active listening
- Service planning
- Documentation proficiency
- Program implementation
- Decision-making
- Written communication
- Data entry and analysis
- Analytical thinking
- Clear communication
References
- Amanda Sheffler, personal, 214-716-9745
- Veronica Meza, professional, 469-684-4393
Timeline
Case Manager
Written Deposition Service
01.2020 - Current
Manager/Waitress/Cashier
Barbecs
01.2014 - 01.2020
Bachelor - Speech/Communication, Interdisciplinary Teaching
Texas A&M Commerce
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