Vera V Lyles
Tempe,AZ
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
5
5
years of post-secondary education
37
37
years of professional experience
Work History
Case Manager
Arizona Department of Child Safety
Phoenix, Arizona
09.2022 - 12.2024
- Assessed client needs to develop personalized service plans.
- Coordinated with community resources to provide necessary support services.
- Conducted home visits to ensure child safety and well-being.
- Documented case notes and maintained accurate client records.
- Facilitated meetings with families to discuss case progress and goals.
- Collaborated with multidisciplinary teams to address complex cases.
- Monitored compliance with court orders and agency regulations.
- Provided crisis intervention and emotional support for families in need.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Developed individualized care plans with input from clients and their families.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Provided referrals to appropriate health care providers or other community resources.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Compiled reports on cases and submitted them to supervisors.
- Conducted home visits to assess the safety of living environments for clients.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Arranged reliable transportation for clients to access services. services for clients who lacked access to reliable transportation.
- Educated clients about mental health conditions, medications and self-care techniques.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Transitioned clients to different providers based on progress or needs.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Reviewed treatment plans against individual goals and healthcare standards.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Supported family members by providing information on local support groups.
- Attended court hearings as a representative of the organization when needed.
- Utilized case management software and databases for efficient information tracking.
- Conducted initial assessments to determine client eligibility for programs and services.
- Educated clients and their families about their rights and available community resources.
- Assisted clients in setting realistic goals and developing action plans.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Collaborated with other service providers to ensure continuity of care for clients.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Negotiated with insurance companies and other payers to secure coverage for client services.
- Maintained confidentiality and adhered to professional ethics and standards.
- Provided referrals to appropriate medical, mental health, and social services.
- Identified barriers to client success and developed strategies to overcome them.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
Safety Liaison
Imperial department of education
Imperial, California
01.2019 - 10.2021
- Engaged in collaborative group projects within educational settings.
- Assisted teachers with lesson preparation and classroom management tasks.
- Participated in student-led initiatives to enhance learning experiences.
- Supported peers by facilitating study groups and tutoring sessions.
- Communicated effectively with staff and students to foster a positive environment.
- Collaborated with peers to develop innovative solutions for educational challenges.
- Volunteered for community service projects, applying academic knowledge in real-world scenarios.
- Maintained consistent attendance, achieving a perfect record for multiple semesters.
- Created reports to monitor progress on projects and initiatives.
- Ensured compliance with relevant legislation when carrying out liaison activities.
- Maintained up-to-date records of all interactions with customers or clients.
Students Assistant
Oaklay Elementary School
Brawley, California
12.2004 - 04.2005
- Organized educational materials and resources for daily lessons.
- Participated in school events and community outreach programs.
- Conducted research on topics for classroom discussions and presentations.
Correctional Officer
California Department of Corrections and Rehabilitation
Imperial, California
09.1998 - 04.2004
- Monitored inmate behavior to maintain safety and security within facilities.
- Conducted routine inspections of premises to ensure compliance with regulations.
- Implemented emergency response protocols during critical incidents and disturbances.
- Prepared reports on incidents and inmate activities for management review.
- Assisted in inmate rehabilitation programs by facilitating group discussions.
Correctional Officer
Maryland Department of Corrections
Jessup, Maryland
09.1987 - 01.1995
- Monitored inmate behavior to maintain safety and security within facilities.
- Implemented emergency response protocols during critical incidents and disturbances.
- Conducted routine inspections of premises to ensure compliance with regulations.
- Collaborated with law enforcement and legal teams during investigations and hearings.
- Prepared reports on incidents and inmate activities for management review.
- Assisted in inmate rehabilitation programs by facilitating group discussions.
Education
Master of Science - Health Administration
Independence University
Salt Lake City, UT 09.2014 - 06.2016
Bachelor of Science - Health Management
Independence University
Salt Lake City, UT 09.2010 - 06.2012
Associate of Science - Business Administration And Management
Independence University
Salt Lake City, UT 09.2008 - 06.2010
Washington High School
Princess Anne, MDSkills
- Case management
- Crisis intervention
- Service planning
- Patient assessment
- Client assessment
- Documentation management
- Case documentation
- Progress evaluation
- Referral coordination
- Treatment Planning
- Compliance monitoring
- Home visits and inspections
- Family support services
- Interdisciplinary collaboration
- Effective communication
- Team collaboration
- Verbal and written communication
- Report writing
- MS office
- Documentation proficiency
- Resource management
- Quality assurance controls
- Problem solving
- Critical thinking
- Stress management
- Time management
- Multitasking and organization
- Emotional intelligence
- Emotional awareness
- Conflict resolution
- Decision-making
- Team leadership
- Client empowerment
- Vulnerable population awareness
- Patient support
- Needs assessment
- Progress evaluations
- Case management tracking
- Active listening
- Ethical judgment
- Positive attitude
- Social work
- Home visits and inspections
- Verbal and written communication
- Case planning
- Social work
- Client empowerment
Accomplishments
- Dean List
- President List
Timeline
Case Manager
Arizona Department of Child Safety
09.2022 - 12.2024
Safety Liaison
Imperial department of education
01.2019 - 10.2021
Master of Science - Health Administration
Independence University
09.2014 - 06.2016
Bachelor of Science - Health Management
Independence University
09.2010 - 06.2012
Associate of Science - Business Administration And Management
Independence University
09.2008 - 06.2010
Students Assistant
Oaklay Elementary School
12.2004 - 04.2005
Correctional Officer
California Department of Corrections and Rehabilitation
09.1998 - 04.2004
Correctional Officer
Maryland Department of Corrections
09.1987 - 01.1995
Washington High School