Maricela Rivera
Med1 Care
Toledo
1
Certification
18
years of professional experience
Compassionate healthcare professional with expertise in procedures and patient assistance. Strong relationship-building and problem-solving skills enable effective management of priorities and support team success. Committed to enhancing patient care and office operations through innovative solutions and effective communication, leveraging knowledge of medical terminology and clinical protocols.
Work History
Medical Recruiter/Medical Assistant
8 Months- Streamlined recruitment processes to enhance candidate sourcing and placement efficiency.
- Managed orientation room operations and facilitated hiring process for all candidates.
- Administered physical examinations and TB vaccinations for all new hiring candidates.
- Executed candidate sourcing and placement for targeted cases, emphasizing location and relevant work experience.
Medical Assistant Cohort Program
2 Months- I successfully completed a Medical Assistant Cohort Program, which involved rigorous training in both clinical and administrative skills. This program equipped me with comprehensive knowledge of medical procedures, medical terminology, and best practices in patient care. As a medical assistant in family practice, I helped assist the healthcare provider by preparing patients for examinations, taking vitals, and documenting medical histories.
- Coordinated appointments and managed patient flow, improving clinic workflow and reducing wait times.
- Assisted in diagnostic procedures while ensuring compliance with safety protocols and regulations, contributing to patient safety.
- Maintained accurate electronic health records, improving data retrieval speed and reliability.
Retail/Dietary Assistant
1 Year 2 Months- Collaborated with nursing staff and healthcare providers to enhance patient experience through exceptional customer service.
- Collaborated with nursing staff to address dietary needs of patients effectively.
- Managed inventory, maintaining accurate stock levels for food supplies to support dietary needs.
- Partnered with nursing staff to effectively address and fulfill dietary needs of patients.
- Assisted with inventory management, ensuring accurate stock levels for food supplies.
Amazon Flex Delivery Driver
1 Year 1 Month- Executed on-time deliveries by selecting optimal routes, ensuring customer satisfaction.
- Completed on-time deliveries by choosing best and most efficient routes.
- Accomplished rush deliveries within tight timetables, meeting urgent customer demands.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and secured items effectively to prevent damage during transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Telemarketer
1 Year 1 Month- Provided knowledgeable responses to inquiries about products and services, enhancing customer understanding of company offerings.
- Executed daily cold calling and outreach efforts, contributing to the development of a robust sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Demonstrated strong sales skills and effectively utilized abilities to consistently exceed quotas.
Warehouse Worker/Team Supervisor
2 Years 8 Months- Oversaw daily activities of production staff to ensure efficient operations.
- Trained line workers in production processes to enhance skills and efficiency.
- Receiving, scanning, picking, packing, auditing and shipping merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Transported materials between storage and production areas to facilitate operations.
- Verified orders and ensured inventory accountability to reduce discrepancies.
Bartender/Waitress
9 Months- Executed opening and closing duties, including printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory to ensure smooth operations.
- Prepared bar area for service by arranging supplies and equipment., obtained cash bank and stocked service bar.
- Greeted new customers, discussed specials and took drink orders.
- Welcomed new customers upon arrival to create a friendly atmosphere., discussed specials and took drink orders.
- Conducted regular table check-ins to address food and beverage needs, ensuring high levels of customer satisfaction.
Manager
4 Years 7 Months- Developed and implemented onboarding process with training and documentation to enhance new employee integration.
- Monitored daily activities and mentored team members to drive performance improvements.
- Adjusted job assignments and schedules to meet changing business needs.
- Onboarded new employees with training and new hire documentation.
Cashier
3 Months- Operated cash register for cash, check, and credit card transactions, ensuring high accuracy.
- Adjusted schedule and took extra shifts to support business demands.
- Assisted customers with purchases, item location, and rewards program enrollment.
- Worked flexible schedule and extra shifts to meet business needs.
Employee Service Representative
4 Months- Managed outdoor concession stand and trained staff on operations
- Provided customer service at the front desk by addressing inquiries and assisting guests.
- Promoted products and services through engaging displays and customer interactions.
- Inquired about guest experiences and resolved issues to improve satisfaction
Crew member
7 Months- Food line and packaging, inspecting the product and packing it accordingly to procedure
- Assisted team members to maintain workflow efficiency during busy periods. to keep teamwork flow at an efficient level
- Adapted to varying temperatures while standing for extended periods to meet operational needs.
Cashier/Hostess/Server
2 Years- Operated cash register for cash, check, and credit card transactions, ensuring accuracy and efficiency.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Restocked and organized merchandise in front lanes to enhance customer experience.
- Collaborated with shift manager to address customer concerns and resolve operational issues.
- Trained new team members on POS system, customer service techniques, and achieving sales goals.
Education
Microsoft Certified Specialist - Secretarial Studies And Office Administration
High School Diploma
Skills
Patient emotional support
Organized and reliable
Effective team leadership and communication skills
Patient care
Team leadership
Candidate evaluation
Strong work ethic
Positive attitude
energetic approach and very self-motivated.
Certification
Medical Assistant Cohort Program
Timeline
Medical Recruiter/Medical Assistant
Med1 Care
10.2025 - 06.2026Read More
Medical Assistant Cohort Program
ProMedica
08.2025 - 10.2025Read More
Retail/Dietary Assistant
Promedica Toledo Hospital
05.2024 - 07.2025Read More
Amazon Flex Delivery Driver
Amazon
04.2022 - 05.2023Read More
Telemarketer
Teleperformance USA
02.2022 - 03.2023Read More
Warehouse Worker/Team Supervisor
Walgreens Distribution Center
05.2019 - 01.2022Read More
Bartender/Waitress
Jed's Downtown
04.2018 - 01.2019Read More
Manager
Clutch Media
09.2011 - 04.2016Read More
Cashier
Kmart
06.2011 - 09.2011Read More
Employee Service Representative
YMCA
05.2011 - 09.2011Read More
Crew member
Minute Man Temp Service
08.2010 - 03.2011Read More
Cashier/Hostess/Server
Wingyros
07.2008 - 07.2010Read More
Penta Career Center
High School Diploma
Read More
Global Tech College
Microsoft Certified Specialist from Secretarial Studies And Office Administration
Read More