Maricela Rodriguez
Orlando,FL
Summary
Organized and knowledgeable Registered Nurse experienced in treating and caring for patients. Successful in providing fast and accurate assessments and working calmly under pressure. Recognized for collaborating well with doctors to maintain top-notch healthcare practices.
Overview
6
6
years of professional experience
Work History
Registered Nurse Case Manager
Acaria Health Specialty Pharmacy
Orlando, FL
06.2018 - 05.2024
- Assessed caller's needs and provided appropriate education on health topics.
- Responded to questions regarding medications, dosage, side effects and interactions.
- Evaluated patient histories and current symptoms to determine the best course of action.
- Conducted follow-up calls with patients to ensure they were taking medications correctly.
- Maintained accurate records of all calls received and actions taken in response.
- Contacted healthcare providers to obtain additional information or verify existing data.
- Identified potential risks or issues that may arise from medication interaction or allergies.
- Monitored patient progress over time by tracking changes in symptoms or responses to treatment plans.
- Managed escalated situations involving distressed or agitated callers in a professional manner.
- Provided emotional support for those facing difficult diagnoses or life-altering decisions regarding their health care options.
- Reviewed medical documents sent via fax or email from physicians' offices.
- Performed regular training sessions for new staff members on proper handling of incoming calls.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
Education
Bachelor of Science - Nursing
Pontifical Catholic University of Puerto Rico
Ponce, PR05-1996
Skills
- Patient care planning
- Patient Advocacy
- Service Coordination
- Chronic Disease Management
- Patient Assessments
- Case Management
- Quality Improvement
- Staff education and training
- Email and Telephone Etiquette
Affiliations
- Home organization enthusiast.
Timeline
Registered Nurse Case Manager
Acaria Health Specialty Pharmacy
06.2018 - 05.2024
Bachelor of Science - Nursing
Pontifical Catholic University of Puerto Rico
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