Summary
Overview
Work History
Education
Skills
References
Languages
Accomplishments
References
Timeline
Generic

Maricela Rodriguez

Fort Worth,TX

Summary

Strategic and client-focused Account Management Professional with over 20 years of experience driving customer success and operational excellence in high-volume service environments. Proven track record of managing key accounts, building long-term client relationships, and delivering tailored solutions that exceed expectations. Adept at leading cross-functional teams, mentoring emerging leaders, and aligning business strategies with client goals to boost satisfaction and retention. Recognized for enhancing performance metrics, streamlining processes, and fostering a culture of continuous improvement.

Overview

30
30
years of professional experience

Work History

Account Manager

Carenet Health
San Antonio, Texas
03.2015 - Current
  • Cultivated strong client relationships, achieving 20% increase in retention and satisfaction.
  • Served as primary contact for key accounts, ensuring timely issue resolution and alignment with goals.
  • Collaborated with cross-functional teams to deliver customized solutions that exceeded client expectations.
  • Analyzed account performance metrics, presenting strategic insights to drive revenue growth and upsell opportunities.
  • Led onboarding and training sessions for new clients, facilitating smooth transitions and service adoption.

Manager, Operations

Stericycle
Bedford, Texas
11.1995 - 03.2015
  • Lead and mentor 4-6 Supervisors, fostering leadership growth and team accountability.
  • Championed the implementation of Salesforce, aligning operational processes and training staff for adoption.
  • Developed and executed strategic plans to meet and exceed availability and quality goals.
  • Built and nurtured strong partnerships with internal departments and external clients to ensure service excellence.

Education

Some College (No Degree) - Psychology

Saint Mary's College
Moraga, CA

Skills

  • Client relationship management
  • Performance metrics analysis
  • Revenue growth strategies
  • Cross-functional collaboration
  • Data-driven decision making
  • Effective communication

References

Available upon request.

Languages

Spanish
Native/ Bilingual

Accomplishments

President's Club 2021

Beryl Health Employee of the Year Award 2023

References

References available upon request.

Timeline

Account Manager

Carenet Health
03.2015 - Current

Manager, Operations

Stericycle
11.1995 - 03.2015

Some College (No Degree) - Psychology

Saint Mary's College

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