Maricela Zaragoza
Colorado Springs,CO
Summary
Dedicated Housekeeping Room Attendant with a proven track record at Drury Inn & Suites, excelling in guest satisfaction through meticulous cleaning and sanitation practices. Skilled in chemical handling and inventory management, coupled with exceptional organizational abilities and teamwork, significantly enhanced guest experiences. Demonstrates a strong commitment to health and safety standards in all tasks.
Overview
15
15
years of professional experience
Work History
Housekeeping Room Attendant
Drury Inn & Suites
Colorado Springs, CO
04.2022 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeper
Molly Maid
Stockton CA
02.2010 - 10.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Mopping floors
- Waste disposal
- Chemical handling
- Maintenance coordination
- Sorting and washing laundry
- Cleaning techniques
- Supply inventory management
- Bathroom maintenance
- Folding clean laundry
- Vacuuming carpets
- Window cleaning
- Laundry expertise
- Ordering cleaning supplies
- Stain removal
- Furniture polishing
- Dusting surfaces
- Window washing
- Carpet cleaning
- Upholstery cleaning
- Ironing linens
- Energy conservation
- Floor care techniques
- Health and safety
- Chemical safety knowledge
- Emergency protocols
- Ironing clothing
- Restocking supplies
- Maintenance reporting
- Daily room inspections
- Mopping and buffing floors
- Hospitality standards knowledge
- Sanitization procedures
- Housekeeping
- Multitasking and prioritizing
- Guest service and support
- Teamwork and collaboration
- Guest request response
- Organizational skills
- Work planning and organization
- Deep cleaning protocols
- Multitasking
Accomplishments
- Cleaned an average of Number homes per day.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Housekeeping Room Attendant
Drury Inn & Suites
04.2022 - Current
Housekeeper
Molly Maid
02.2010 - 10.2017