Maricruz Birruete
Bloomington,IL
Summary
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.
Overview
20
20
years of professional experience
Work History
Cleaning Supervisor
Iron Coyote Challenge Park
Bloomington, IL
08.2020 - Current
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Collected trash from floors within hallways, bathrooms and work areas.
- Serviced, cleaned and restocked restrooms.
- Notified managers of repair needs or additions to building operating systems.
- Inspected rooms for cleanliness prior to guest arrival.
Manager
McDonald's
Bloomington, IL
01.2005 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Cleaner
Little Jewels Learning Center
Bloomington, IL
05.2007 - 10.2015
- .Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Washed windows both inside and outside of the facility.
- Collected trash from floors within hallways, bathrooms and work areas.
Education
High School Diploma -
Vicente Guerrero
Mexico, ME05-1998
Skills
- Inventory management
- Quality assurance
- Training and development
- Operational efficiency
- Regulatory compliance
- Customer service
- Problem solving
- Cleaning techniques
- Multitasking and prioritization
- Team leadership
References
References available upon request.
Timeline
Cleaning Supervisor
Iron Coyote Challenge Park
08.2020 - Current
Cleaner
Little Jewels Learning Center
05.2007 - 10.2015
Manager
McDonald's
01.2005 - Current
High School Diploma -
Vicente Guerrero
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